Telnyx Client Services

Telnyx Client Services

Customer Success Team

Amplify the Telnyx Platform
Your Telnyx partner dedicated to maximizing the potential of our communications service and your solutions.

Expert Advice

As Telnyx superusers, the customer success team is your resource for optimizing account setup, adhering to best practices and finding solutions to tough communications challenges. They’ll monitor usage for irregularities and opportunities to improve call experiences or save you money.

Customer Advocates

The first task of the Telnyx customer success team is to understand your goals, use cases and pain points. Then, they’ll serve as your internal advocate, pushing for the accommodations, improvements and features that best serve your business.

Maximum Value

More than anything, Telnyx customer success is in charge of finding as much value in our product for your organization as possible. That means knowing your business, proactively identifying areas of improvement and working with you to implement those changes.

24/7 Engineering Support

Connect with Telnyx Support
Network operations and Telnyx experts on the line whenever you need them.

by Chat

Avg. wait: 2 minutes
Ratings: 92% good or great

by Phone

Avg. wait: 10 seconds

by Ticket

Avg. wait: 5 minutes
Avg. time to resolution: 45 minutes

Fraud Protections

Protect Your Telnyx Account
Telnyx is the last line of defense against phone hacking.

Account Limits

Reasonable limits on usage prevent unexpected and unwanted spikes—without limiting your ability to scale.

Anti-Fraud Team

Our dedicated team of fraud analysis experts monitor daily trends for suspicious activity.

Intelligent Fraud Alerts

Our automated fraud model identifies, analyzes and predicts cases of phone hacking and programmatically deploys alerts and protections.
Interested in learning more? Our customer success team would love to hear from you.
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