Automate outbound payment collection calls with an AI agent that contacts customers about outstanding balances and negotiates payment arrangements.
The Payment Collection template creates an outbound AI agent that contacts customers about outstanding balances. It explains the amount owed, discusses payment options, and negotiates arrangements, all while maintaining compliance with collection regulations.
Designed for billing departments, collections teams, and accounts receivable operations that need to scale their outreach without adding staff.
The template comes pre-configured with compliance-aware conversation flows, dynamic variables for balance details, creditor information, and callback numbers.
Clearly explains the outstanding amount, creditor, and reason for the call.
Discusses payment options and arrangements in a professional, empathetic manner.
Follows collection communication guidelines and respects caller requests.
Provides company callback number and handles requests for follow-up calls.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Payment Collection from the Payments & Collections category.
Update dynamic variables with agent name, company name, creditor name, balance amount, and callback number.
Update instructions with your jurisdiction-specific compliance requirements and prohibited practices.
Schedule calls within legally permitted hours for your jurisdiction and the customer's timezone.
Run test calls to verify the conversation handles various payment scenarios and objections correctly.
Hello, this is calling regarding an outstanding balance. I wanted to discuss some options with you. Is now a good time?
Ensure the AI follows FDCPA, state, and local collection regulations for your jurisdiction.
Ensure the AI follows FDCPA, state, and local collection regulations for your jurisdiction.
Configure the instructions with your available payment arrangement options and approval thresholds.
Configure the instructions with your available payment arrangement options and approval thresholds.
Monitor successful payment commitments vs callbacks vs refusals to optimize your approach.
Monitor successful payment commitments vs callbacks vs refusals to optimize your approach.
