The same infra and APIs powering contact center platforms available to you
Ship custom contact centers
Design routing, IVR, and agent logic in code using real-time call events.Say “yes” to requirements that off-the-shelf CCaaS platforms simply can’t accommodate.
Move from on-prem to cloud easily
Built for hybrid contact center reality. So you can replace hardware and manual carrier processes with APIs on your timeline and modernize gradually without breaking operations.
Scale globally with consistent quality
Expand into new markets without stitching together carriers and vendors. Enjoy reliable performance across regions with local numbers in 140+ countries on a private, multicloud global IP backbone
Enhance efficiency across contact center operations with AI
Embed AI agents directly into live call flows. Easily escalate to human agents with context when needed.
- Use any LLM, STT, or TTS without vendor lock-in
- Integrate with CRMs and internal tools so agents can take actions
- Human-like conversations with contextual memory in 100+ languages
- Give human agents real-time support with AI-based Agent Assist
100+Languages supported
140+ Countries supported
10+Million calls per day
What’s under the hood?
Platform Capabilities
Private global network
Privately owned, multi-cloud IP backbone routes calls off the public internet for predictable voice quality worldwide. For real-time Voice AI, STT/TTS inference runs on GPUs co-located with our telephony points of presence to minimize round-trip latency.
Global number management
Search, purchase, configure, and assign local numbers programmatically in 140+ countries, enabling instant tenant onboarding and dynamic number allocation.
SIP and WebRTC
Run browser-based agent desktops and SIP endpoints side-by-side from one platform, simplifying architecture while ensuring consistent features and quality for all endpoints.
Event-driven call control
Webhook-based APIs give full control over every call leg, enabling dynamic routing, stateful IVRs, and real-time logic driven by your own systems and data.
Multi-provider model choice
Swap between multiple STT, TTS, and LLM providers without re-architecting, keeping performance, costs, and accuracy aligned with your evolving roadmap.
Voice AI orchestration
Built-in STT, TTS, and streaming interfaces connect to your preferred models, enabling low-latency, human-like Voice AI agents directly inside your call flows.
Secure data storage
Store prompts, recordings, and transcripts securely in Telnyx, simplifying compliance and powering downstream analytics, QA, and coaching workflows.
End-to-end voice observability
Monitor jitter, packet loss, and post-dial delay; isolate issues by carrier/region/endpoint/AI layer. One team accountable for production voice.
Private global network
Privately owned, multi-cloud IP backbone routes calls off the public internet for predictable voice quality worldwide. For real-time Voice AI, STT/TTS inference runs on GPUs co-located with our telephony points of presence to minimize round-trip latency.
Global number management
Search, purchase, configure, and assign local numbers programmatically in 140+ countries, enabling instant tenant onboarding and dynamic number allocation.
SIP and WebRTC
Run browser-based agent desktops and SIP endpoints side-by-side from one platform, simplifying architecture while ensuring consistent features and quality for all endpoints.
Event-driven call control
Webhook-based APIs give full control over every call leg, enabling dynamic routing, stateful IVRs, and real-time logic driven by your own systems and data.
Multi-provider model choice
Swap between multiple STT, TTS, and LLM providers without re-architecting, keeping performance, costs, and accuracy aligned with your evolving roadmap.
Voice AI orchestration
Built-in STT, TTS, and streaming interfaces connect to your preferred models, enabling low-latency, human-like Voice AI agents directly inside your call flows.
Secure data storage
Store prompts, recordings, and transcripts securely in Telnyx, simplifying compliance and powering downstream analytics, QA, and coaching workflows.
End-to-end voice observability
Monitor jitter, packet loss, and post-dial delay; isolate issues by carrier/region/endpoint/AI layer. One team accountable for production voice.
Security
End-to-end encryption
Built with enterprise-grade security in minds, Telnyx meets the highest industry standards so you can confidently protect customer data and maintain regulatory compliance
