A smarter stack for omnichannel retail
To deliver fast, personalized experiences at scale, retailers need more than just automation. They need a unified platform that connects every interaction, online or in-store. Telnyx is an infrastructure partner built for retail, helping brands modernize how they communicate with shoppers across channels. Whether a customer is checking order status, confirming in-store pickup, or asking about return options, Telnyx AI assistants respond instantly with clear, accurate answers—no human interaction needed.
Unlike patchwork solutions, Telnyx owns the entire stack powering these conversations. Our private carrier network, real-time AI inference, and global telephony give you the performance and control to support customers around the clock, even during peak demand. Telnyx AI assistants can be directly integrated with your order systems, CRMs, and POS tools through APIs and webhooks, enabling real-time access to inventory, customer data, and delivery status. With Telnyx, you can create seamless journeys that increase loyalty, reduce support costs, and keep shoppers coming back.
WHY TELNYX?
Built for modern retail
Keep shoppers engaged at every step, from discovery to delivery. AI-powered conversations help answer product questions, manage returns, recover abandoned carts, and promote the right offer at the right time. Streamline support, boost conversions, and create consistent experiences across stores, sites, and service channels.
Increase conversion rates
Guide shoppers through product questions, availability checks, and purchase decisions with fast, helpful AI-powered conversations.
Scale for peak demand
Support flash sales and holiday traffic with infrastructure that maintains speed, clarity, and uptime at scale.
Personalize every conversation
Remember past purchases, preferences, and loyalty status to make every interaction more relevant and efficient.
Track and improve performance
Gain visibility into customer needs, assistant behavior, and outcomes with rich analytics and conversation insights.
Automate common requests
Handle high-volume tasks like order tracking, return eligibility, and shipping updates without involving your support team.
Unify store and online
Connect assistants to your POS, CRM, and order systems so customers get consistent answers across every channel.
BENEFITS
Reliable service around the clock
Telnyx runs on a private global IP network, so your guests can reach booking support, itinerary updates, or concierge services anytime—without downtime or dropped calls.
99%
Uptime
Serve guests in their native language
AI assistants detect and respond in over 100 languages, helping you deliver personalized, localized service without hiring multilingual agents.
100+
Supported languages
Resources
Build Voice AI agents for inbound calls
Learn how to create an intelligent conversational AI agent that answers customer calls, understands user intent, and automates responses.
Scale with global voice AI
Scale global conversations with real-time automation, multilingual support, and consistent customer experiences across every region.
Start building your AI assistant
Use our full-stack AI Assistant Builder to create powerful, voice and messaging agents to improve every customer experience.