Automate transportation with AI Assistants

They can proactively call shippers or drivers to confirm pickup/drop-off windows, verify ETAs, and push real-time updates to your logistics systems, improving visibility and on-time performance.

It’s a conversational interface (voice or chat) that plugs into your TMS/WMS to proactively and automatically communicate with customers about real-time delivery status, ETAs, delays, and proof-of-delivery, reducing “Where-is-my-order?” inquiries and manual customer communication.

AI-powered voice agents from Telnyx automate dispatcher workflows by handling repetitive broker and driver calls. This reduces wait times, increases load booking speed, and improves operational efficiency.

Telnyx integrates easily with leading TMS platforms, load boards, freight CRMs, including DAT Freight & Analytics, Truckstop.com, McLeod Software, and proprietary logistics systems via APIs and webhooks. Telnyx provides the full stack solution - no custom telephony stack required, allowing logistics companies to automate dispatching, carrier matching, and shipment tracking with minimal setup.

Yes, Telnyx APIs can integrate with any Mobility Software Platform or dispatch system you’re already using, and if you prefer a custom integration, contact our team who are excited help build for your unique needs!

Yes. With Telnyx powering your AI assistant, you can automate calls that verify load details, confirm availability, and finalize bookings, freeing your team to focus on exceptions and high-value negotiations.

Telnyx voice agents can handle broker rate negotiations, load confirmations, driver pre-checks, pickup scheduling, shipment updates, and more, reducing manual call handling and errors.

Yes. The agent can be configured to respond to rate inquiries using fixed logic that accounts for factors such as distance, fuel costs, and preferred lanes. This ensures pricing consistency and frees up dispatchers.

Voice agents can confirm rates, send follow-up SMS confirmations, and log all call transcripts to your TMS or CRM using Telnyx Call Control and Messaging APIs—automatically.

Yes. Telnyx voice bots can dial out to brokers, make offers or counter-offers based on parameters you set, and finalize the deal—all without dispatcher involvement. Voice agents can call brokers, respond to offers, and request updated rates. Rules can be adjusted to reflect current fuel prices, capacity limits, or customer requirements.

Yes. Telnyx voice and messaging APIs are used across all freight modes to deliver real-time updates, automate calls, and collect delivery confirmations regardless of transport type.

Yes. You can use Telnyx to place outbound calls triggered by load board events, then use AI to negotiate and secure loads directly from DAT, Truckstop, or other freight marketplaces.

Telnyx offers quick-start SDKs and flexible APIs, and most customers prototype AI voice flows in under an hour with minimal dev resources.

We expose REST & WebSocket APIs plus web-hooks, native connectors exist for Elluminati, Yelowsoft, Taximobility, and more, and custom integrations via Zapier or middleware software for fast and seamless setup.

Yes, Telnyx AI assistants are fully customizable so your fleet presents a unified brand experience across driver, dispatcher, and passenger touch-points.

Digital check-ins confirm fitness-for-duty, CDL validity, DVIR items, and hazards before wheels roll, cutting compliance paperwork while reducing preventable breakdown significantly.