use cases

SMS Customer Support

Deliver a seamless customer experience that’s as personal as it is convenient.

Karuna Health responds to 96% of patient messages within 72 hours with SMS customer support

  • Resolve issues faster
    Ditch the long hold times in favor of texting; the immediacy of SMS makes it an invaluable customer service tool to your organization.
  • Make them feel valued
    Offer support quickly through efficient exchanges, and connect with your customers on a more personal level.
  • Give them a choice
    Many customers consider SMS to be more convenient than phone call -- provide support through their preferred channel.

HOW IT WORKS

Connect with customers

Acquire phone numbers

Get Telnyx phone numbers from the Mission Control Portal or Numbers API. You can choose from long code, short code, toll-free or international numbers. With hosted SMS, you can also bring your own numbers onto our platform.

Receive a text and assign an agent

Acknowledge your customer’s SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer and confirms necessary information.

Resolve the query or escalate

For more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.

Questions on setup? Talk to our experts

Everything you need to build and integrate SMS customer support with Telnyx

  • Quickstart guides
  • Easy-to-follow tutorials
  • Python, Ruby, PHP and Node SDKs
  • API reference docs

Explore the Docs

Messaging that delivers.

Enterprise-grade reliability, security and compliance at global scale.

  • High Deliverability
    Telnyx is an enterprise-grade carrier network with a private backbone.
  • Deep Number Inventory
    We give you infinite choice and flexibility with phone numbers in over 60 countries.
  • Global Reach
    Extend your global footprint. Reach any SMS-enabled number in the world.
  • Unparalleled 24/7 Support
    Our team of in-house engineers is available around the clock.
  • Fair and Transparent Pricing
    We offer pay-as-you-go pricing with automatic volume and commitment discounts.

Ready to Get Started?

Questions on setup? Talk to our experts

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