- Resolve issues fasterThe immediacy of SMS makes it an invaluable customer service tool to your organization.
- Make them feel valuedDitch the long hold times in favor of a quick text conversation.
- Give them a choiceFor many customers, SMS is more convenient than a phone call.
Acquire phone numbers
Get Telnyx phone numbers from the Mission Control Portal or Numbers API. You can choose from long code, short code, toll-free or international numbers.
Receive a text and assign an agent
Acknowledge your customer’s SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer.
Resolve the query or escalate
For more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.
Everything you need to build and integrate SMS customer support with Telnyx
- Quickstart guides
- Easy-to-follow tutorials
- Python, Ruby, PHP and Node SDKs
- API reference docs
- High DeliverabilityTelnyx is an enterprise-grade carrier network with a private backbone.
- Deep Number InventoryWe give you infinite choice and flexibility with phone numbers in over 60 countries.
- Global ReachExtend your global footprint. Reach any SMS-enabled number in the world.
- Unparalleled 24/7 SupportOur team of in-house engineers is available around the clock.
- Fair and Transparent PricingWe offer pay-as-you-go pricing with automatic volume and commitment discounts.