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SMS Customer Support

Create memorable experiences by engaging with customers the way they want.

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Resolve issues fasterWhen time is of the essence, every second counts. The immediacy of SMS makes it an invaluable customer service tool.
Add a personal touchDitching long hold times in favor of a quick text conversation can instantly make your customers feel valued and heard.
Support on the goGive your customers a choice. For many, SMS support is more convenient and less frustrating than a call.
How It Works

Connect with customers

Acquire Phone NumbersGet Telnyx phone numbers from the Mission Control Portal or the Numbers API. You can choose from long code, short code, toll-free or international numbers.
Receive a text and assign an agentAcknowledge your customer's SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer.
Resolve the query or escalateFor more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.
Why Telnyx?

Access our enterprise-grade carrier network for a reliable, high-quality SMS experience.

Network Performance Guarantee

Telnyx is an enterprise-grade carrier with a private backbone that supports our SMS API.

Deep Phone Number Inventory

Our massive, spam-free inventory gives you complete flexibility when choosing area codes and numbers.

Global Reach

Leverage our global footprint to extend yours. Reach any SMS-enabled number in the world with high deliverability.

Unparalleled Support

Our team of in-house engineers are available around the clock for troubleshooting and support.

Transparent, flexible pricing that scales with you.

Volume Discounts

Automatic discounts are built in so you save more as your usage increases.

Committed Use Discounts

We offer even greater discounts for committed monthly usage.

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