use cases

SMS Customer Support

Deliver a seamless customer experience that’s as personal as it is convenient.
  • Resolve issues faster
    The immediacy of SMS makes it an invaluable customer service tool to your organization.
  • Make them feel valued
    Ditch the long hold times in favor of a quick text conversation.
  • Give them a choice
    For many customers, SMS is more convenient than a phone call.

HOW IT WORKS

Connect with customers

Acquire phone numbers

Get Telnyx phone numbers from the Mission Control Portal or Numbers API. You can choose from long code, short code, toll-free or international numbers.

Receive a text and assign an agent

Acknowledge your customer’s SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer.

Resolve the query or escalate

For more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.
Try it Free

Questions on setup? Talk to our experts

Everything you need to build and integrate SMS customer support with Telnyx

  • Quickstart guides
  • Easy-to-follow tutorials
  • Python, Ruby, PHP and Node SDKs
  • API reference docs
Explore the Docs

Choose Telnyx for messages that send first time, every time.

  • High Deliverability
    Telnyx is an enterprise-grade carrier network with a private backbone.
  • Deep Number Inventory
    We give you infinite choice and flexibility with phone numbers in over 60 countries.
  • Global Reach
    Extend your global footprint. Reach any SMS-enabled number in the world.
  • Unparalleled 24/7 Support
    Our team of in-house engineers is available around the clock.
  • Fair and Transparent Pricing
    We offer pay-as-you-go pricing with automatic volume and commitment discounts.

Ready to Get Started?

Try it Free

Questions on setup? Talk to our experts

By using the site, you agree to our use of cookies. Accept and close Find out more here.