Automate AI Assistant call insights with real-time webhooks

Automated post-call insights delivery for AI Assistant

You can now set a webhook URL in the Insights tab to automatically receive AI Assistant insights after each voice interaction. This streamlines integration with your downstream systems and ensures immediate access to conversation analytics.

What’s new

• Webhook URL delivery: Specify a webhook endpoint for your AI Assistant to push post-call insights automatically.
• Hands-off integration: No more manual exports or polling—insights are delivered as soon as each call ends.
• Real-time analytics pipeline: Connect insights directly to your CRM, EHR, compliance, or reporting systems to trigger workflows.
• Custom routing: Use separate webhooks for different AI Assistants or operational groups, supporting multi-location and multi-brand deployments.

Why it matters

Healthcare, insurance, banking, and logistics organizations process high call volumes and depend on timely insights for compliance, case management, and operational efficiency. With automated post-call delivery, teams can trigger follow-up tasks, log PHI or claim data, and maintain audit trails without extra steps or manual intervention. This reduces delay, minimizes errors, and supports faster service for patients, members, or customers.