Effects of the COVID-19 Outbreak on Telephony Services Worldwide
News - 3.30.2020 - 5 min read

Effects of the COVID-19 Outbreak on Telephony Services Worldwide

Telephony carriers worldwide are limiting some services and experiencing some network capacity issues due to the increased demand associated with the COVID-19 outbreak. This may have some knock-on effects on Telnyx services. Telnyx continues to actively monitor the outbreak as it evolves, and our team has taken every precaution to continue operations of our world-class platform and global service provider network. This page has our most up-to-date information on the situation.
As always, our 24/7/365 NOC is geographically diverse and stands ready to support your business needs in this challenging environment.
We remain steadfast in our commitment to our customers, employees, and industry partners to maintain the highest level of service possible.
You can check the current status of the Telnyx network at status.telnyx.com.

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Spanish Government Temporarily Suspends Number Portability

The Spanish government confirmed on Wednesday March 18th 2020 that it would be temporarily suspending the portability of fixed and mobile numbers, as part of efforts to reduce the operational burden on its major network carriers amid the novel coronavirus outbreak in the country.
The announcement comes a day after Spain’s largest telecommunications providers — Telefonica, Orange, Vodafone, Masmovil and Euskaltel — issued a joint statement calling for rational and responsible use of telecommunications networks, as the COVID-19 outbreak in the country leads to heavy network traffic. The statement cited increases of close to 40% on IP traffic, 50% in mobile voice traffic, and 25% in data.
What This Means For Telnyx Customers
In light of this news, Telnyx will be unable to process porting requests for Spanish phone numbers until further notice.

Telstra Suspends Landline Number Portability

A spokesperson for Australian carrier Telstra announced on Wednesday March 25th 2020 that the network had "temporarily paused the transfer of most landline numbers between Telstra and other retail service providers."
Citing the impact that the COVID-19 outbreak is having on the network's local and global operations, Telstra indicated that it would prioritize transferring numbers for their Priority Assist customers and emergency services.
This announcement does not affect Telstra's capacity to port mobile numbers.
What This Means For Telnyx Customers
In light of this announcement, Telnyx may be unable to process porting requests for landline phone numbers from Telstra until further notice.
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