Insights & Resources3 min read

Ensure Your New Virtual Workplace is Always Connected

In Australia February 2020, many cities and businesses scrambled to implement emergency work practices.

Fiona McDonnell
Australian's switch to SIP as the ISDN shutdown looms.
The world has changed since January 1st, 2020, and if your business is going to remain robust and viable, it needs to change too.
As the novel coronavirus started to spread through Australia in February 2020, many cities, and businesses scrambled to implement emergency work practices and procedures. At the time, most people thought that this new working arrangement would only last for a few weeks, or in the most extreme cases, maybe for a couple of months. However, as 2020 draws to a close, and see cities such as Melbourne re-impose restrictions overnight, it’s increasingly clear that the workplace we all knew (and maybe even loved?), is a thing of the past.
Even with the hope of a vaccine being approved in the coming weeks, or early in 2021, it is clear that this is not going to be a once-off phenomenon. Thanks to rapid globalisation of the world economies, the risk of exposure to more novel viruses is higher than ever before.
In addition, many companies have deemed this work from home experiment to be a success and are now happy for staff to work remotely through the summer of 2021 at least, signifying a more permanent shift to remote work. If this is to be the case then businesses need to plan for implementation of suitable technology solutions that a) will be able to connect employees wherever they are in the world, and b) are dynamic enough to allow office-based workers to work remotely at a moment’s notice.

The need for cloud-based communication platforms

With that said, cloud-based communication platforms will be the tool that allows companies to make the shift to hybrid work environments as their only requirement is access to internet networks. With the rollout of the national broadband network, the majority of Australia will be connected to high-speed internet and so should be able to utilise these platforms with ease.
But where do you start? Implementing a new core business system can be daunting, and expensive. Many businesses find it easiest to transition to a cloud-based communications platform by first implementing SIP trunking. SIP customers can realise cost-savings, increased efficiency and easy scalability when they switch from traditional phone lines. Here, we explore some of those main benefits in greater detail.


Perhaps the most important distinction between ISDN and SIP technology is the ability of a SIP solution to scale efficiently. When we talk about scaling, we’re referring to the ability to add and remove phone lines in real time. If your business uses an ISDN line, you will know that lines can only be added in blocks of 5 and need to be physically installed. With SIP, you can add as many lines as you want, all on a software application. While this has obvious implications from a time-management perspective, it also has consequences when considering the cost of the service. Which brings us to our next point.

Cost Savings

In the same way as SIP lines can be added quickly, they can also be removed easily. This means if your business is seeing a decrease in call volume or size, you can switch off the lines and save money. ISDN lines are more difficult to remove and therefore you could end up paying for lines you do not need. The cost-effectiveness of SIP is especially advantageous for businesses whose demand can vary from season to season as they can add and remove phone lines when needed and realise cost savings.


Unlike ISDN lines, SIP connections are not tied to a physical location. As office spaces become decentralised, it is not imperative that your business can function as normal, even when your staff are working remotely. With SIP connections, calls are routed through the internet and therefore your staff no longer have to be present at a specific physical location. This has been proved to be an extremely valuable feature of SIP technology as city and country-wide lockdowns are announced quickly, requiring employees to work remotely.


Management of SIP services differ greatly from the management of the ISDN network. Traditionally, ISDN needs to be managed locally as sometimes fixes to the hardware are required. With SIP solutions, management services can be delivered remotely and 24/7/365 support is a reality. This means specialists are in control of maintaining your network and you are not reliant on someone to be in your proximity.
It’s now clear that companies who successfully manage the shift to either a hybrid work-environment or a fully online model will be the winners in the new working world. While this transition may be more difficult for some, with the right technology in place, the benefits of internet based solutions will help your business to thrive, as we all navigate through this remarkable time.
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