Dealing with the occasional dropped call or degraded connection is never fun, and it can severely hinder a client or partner relationship if it becomes a regular thing. You might associate VoIP calls with being notorious for poor quality and offering an unreliable method of communication. However, the VoIP quality of your calls will be influenced by both the technology in use and the implementation of said technology.
Why is my VoIP quality so poor?
The most common reason for poor VoIP quality is that you’re media connection is reliant on the public internet. Why is this a concern? In short, the public internet is a poor solution for VoIP for two reasons: one, you have no control over your connection, and two, you're sharing your connection with all the other traffic on the internet. Instead, what you need is a dedicated infrastructure that gives you full control and takes your media off the public internet.
Choosing a reliable provider to improve your VoIP quality
All that said, if you were to choose a VoIP provider who offered you greater control over the quality of your calls, you would significantly reduce the frequency of which you experience issues.
For example, Telnyx’s elastic SIP trunking service eliminates the need for a physical connection to a phone company—no hardware, wiring, or circuit boxes, merely a virtually installed “trunk” over your business’s existing internet connection.
Why is this of benefit to your business? SIP Trunking offers a reliable, private method of communication that interconnects with all major carriers, increasing the probability of clear VoIP quality - no more crackled sentences and 5-second delays between words!
This is probably a good point to mention that while some services might offer SIP trunking, the capabilities of each service will differ. To maximize the likelihood that your VoIP quality is as crystal clear as possible you might want to look out for:
- Private Backbone: This is pretty much the key differentiator between a good and bad quality VoIP. It’s essentially a private internet highway just for your connection. That means no traversing multiple carrier networks, and no getting slowed down at public exchange points clogged with all the other traffic on the internet.
- Security: Ensuring your connection across VoIP is always essential. Check to see whether your provider offers end-to-end TLS and SRTP/ZRTP encryption.
- Ease of use: The last thing you want is to be crawling through mountains of code or files. Find an infrastructure that does the heavy lifting while you control it all with a few clicks.
Telnyx delivers a reliable, private backbone and Tier 1 interconnects with all major carriers—so you’ll have the pleasure of crystal clear calls all of the time. Low latency, jitter, and little packet loss—that’s our promise. Reach out to our customer success team to learn more.
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