COUNTRY-SPECIFIC REQUIREMENTS
India and Saudi Arabia: Customer shall be subject to a minimum 12-month commitment with respect to any applicable charges in connection with any India or Saudi Arabia telephone numbers offered through the Services.
United Kingdom (UK): Customer shall, and shall cause its customers and end users to, adhere to any and all laws, rules, regulations and/or guidance set forth by the UK Office of Communication (Ofcom), including without limitation: (i) the General Condition of Entitlement (GC) B1 of the National Telephone Numbering Plan (NTNP) (as amended from time to time, which can be found at: https://www.ofcom.org.uk/phones-and-broadband/accessibility/general-conditions-of-entitlement/; (ii) the Good Practice Guide (as may be amended from time to time) which can be found at: https://www.ofcom.org.uk/__data/assets/pdf_file/0022/247504/annex2-good-practice-guide.pdf; and GC C6 of the Calling line identification (CLI) (as amended from time to time) which can be found at: https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/calling-line-identification/.
Australia: Customer shall comply, at its own cost and expense, with all applicable laws, rules, regulations, industry codes, and determinations in the jurisdictions in which it resells Services, including but not limited to all telecommunications and emergency service obligations. Without limiting the foregoing, Customer agrees to comply with the Telecommunications Act 1997 (Cth), the Telecommunications (Emergency Call Service) Determination 2019 (Cth), the IPND Industry Code (C555), and any other statutes, codes, instruments, industry guidelines, or regulatory requirements applicable to the provision, reporting, maintenance, or use of telecommunications services, including integrated public number data in Australia.
To the extent Customer provides resold Services that involve the allocation, supply, or management of Australian telephone numbers or carriage services requiring inclusion in the Integrated Public Number Database (IPND), Customer shall: a. Ensure all required IPND data (including Public Number Customer Data (PNCD) such as customer name, service address, customer contact details, listing/unlisted status, and service attributes) is provided to the IPND Manager (or its authorised agent) in accordance with IPND rules and timeframes (e.g., within one business day of service activation or change); b. Maintain accuracy, completeness, integrity, and timeliness of all IPND data Customer is responsible for, including promptly updating or correcting IPND records when customer information changes; c. Upload all necessary documentation and submissions required by the IPND Manager or regulatory bodies, including any registration as a Data Provider, CSP/Reseller declarations, consent forms, or technical compliance materials; d. Notify the IPND Manager of any changes to Customer’s contact details, data provision arrangements, or authorised data provision agents; and e. Provide copies of IPND records to customers upon request in accordance with applicable law and guidelines.
Customer shall only use IPND data for purposes permitted by applicable law (e.g., emergency services, directory services) and in accordance with the IPND Scheme and related regulations. Customer shall protect IPND data from unauthorised use, disclosure, or access and shall implement appropriate technical and administrative safeguards.
Customer shall cooperate fully with regulatory authorities, the IPND Manager, or other authorised bodies in any compliance audits, investigations, data reconciliation, or reporting processes relating to IPND or other legal requirements.
To the extent Customer requests that Telnyx perform any IPND reporting, submission, uploading, or related compliance activities on Customer’s behalf, Customer must notify Provider in writing and provide all information, documentation, customer data, consents, and other materials reasonably required for Provider to do so. Customer represents and warrants that all such information is accurate, complete, and provided in a timely manner, and Provider may rely on such information without independent verification. Notwithstanding any delegation, Customer remains solely responsible for compliance with all applicable IPND obligations and Australian telecommunications laws, and Telnyx shall have no liability for any failure arising from inaccurate, incomplete, or untimely information supplied by Customer.
RESELLER REQUIREMENTS
These Reseller Requirements describe certain jurisdiction-specific obligations that apply to Customer, especially those acting as resellers, when acquiring or reselling Telnyx-provided telephone numbers and VoIP services.
Failure to comply with these obligations may result in regulatory penalties, disconnection of numbers, or service suspension. Customers are responsible for keeping current with local requirements.
Certain local law mandates that providers collect and verify certain identity documents (like national ID, passport, local tax ID, utility bills) before activating a phone number or service. Customers shall ensure compliance with these KYC demands, maintain logs, and furnish them to Telnyx or authorities upon request.
These requirements are not exhaustive. There may be additional data-retention rules, local licensing, or consumer-protection requirements not fully detailed here. Customers must ensure full local compliance.
KYC: Customer shall obtain, Name, Address, and a Valid ID (national ID, passport, or local equivalent) of each end-user if required for geographic or mobile numbers. Certain countries require additional proof of local residency or presence (e.g., utility bill), and Customer shall obtain such documentation as required under applicable law. Customer shall process, store, and secure such personal data in accordance with applicable data protection and privacy laws and shall implement appropriate safeguards to prevent unauthorised access, use, or disclosure.
Suballocation: Customer is solely responsible for usage compliance, including suballocation and resale restrictions. Customer shall ensure that any sub-resellers, affiliates, or downstream distributors adhere to the same obligations described in this Annex and shall remain liable for their compliance.
Emergency: If Customer offers two-way service, Customer must enable local emergency numbers (e.g., 112 in EU, 911 in US) or clearly warn if not supported. Where emergency calling is not supported, Customer shall provide clear, prominent, and prior notice to all end users before service activation.
Documentation: Where a country’s KYC demands collecting specific ID documents (e.g., passport, utility bill, national ID), the Customer shall do so before enabling the number. The Customer must preserve these records securely for the retention period mandated locally.
Fraud Prevention: Customer shall not use, or permit the use of, the Services for any unlawful, fraudulent, misleading, or abusive purposes, including spam, spoofing, or harassment. Customer shall implement reasonable technical and operational measures to prevent such misuse and cooperate with Telnyx in investigating or mitigating same. Customer shall cooperate with Telnyx and applicable authorities as requested by Telnyx in connection with any lawful interception, data disclosure, or regulatory request concerning the Services.
The Customer undertakes to fully comply with all the KYC/ID verification, local presence, and suballocation limits detailed above and any future updates or official regulator notices. The Customer shall indemnify and hold Telnyx harmless against any regulatory penalties, claims, or losses arising from the Customer’s breach of these obligations or local numbering laws. Customer’s indemnification obligations shall expressly include any fines, penalties, costs, or losses imposed by a regulator or authority as a result of Customer’s or its sub-resellers’ non-compliance. Telnyx reserves the right to disconnect or reclaim any number, suspend service, or terminate the Agreement if the Customer fails to produce adequate KYC documents, assign numbers consistently with local presence rules, or otherwise violates local telecom regulation.
Telnyx may update this Annex periodically to reflect legislative or regulatory changes. Continued use of Telnyx-provided services after such update constitutes acceptance of the revised obligations.