RCS business messaging

Reimagine customer engagement with RCS. Deliver rich, interactive, and branded messages that captivate your audience and drive results.

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ABOUT

RCS is the next evolution of messaging.

Transform customer communications by blending the reach and reliability of SMS with the advanced features of RCS. With verified business messaging, enhanced interactivity, and multimedia capabilities, Telnyx RCS offers a richer, more engaging communication experience while maintaining the robust security and delivery reliability that we are known for.

FEATURES

Unlock a new level of customer engagement

Go beyond plain text with Telnyx RCS. Create interactive, media-rich messages effortlessly to delight customers and drive engagement with unparalleled reliability.

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    Multimedia messaging

    RCS enables businesses to send high-resolution images, videos, and audio with templates like carousels and cards, creating engaging, interactive customer messages.

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    Suggested actions and replies

    Streamline interactions with suggested actions like one-tap replies opening a map or calling, making it easier to keep conversations flowing.

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    Verified sender

    Display your business name, logo, and colors to build trust, enhance visibility, and protect customers from phishing and spam.

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    Analytics and insights

    Gain valuable insights into campaigns with analytics like open rates, read receipts, and engagement metrics, helping you optimize your messaging strategies.

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    AI-driven personalization

    Easily power customized content, precise recommendations, streamlined support workflows, and optimized timing with AI-driven personalization.

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    Additional features

    Enable seamless transactions with in-message payments and simplify coordination with real-time location sharing for enhanced customer experiences.

BENEFITS

Designed for rich content

Unlike SMS with a strict character limit of 160 and limited support for multimedia capabilities, RCS was built for optimum customer engagement.

CHARACTER LIMIT

Alway-on support

Access our free round-the-clock support – available to every customer.

24/7

AWARD-WINNING SUPPORT

SOLUTIONS

Add RCS to enhance any messaging use case seamlessly.

RESOURCES

RCS articles

  • Icon Resources Article

    What is RCS in messaging? Definition and how it works

    Learn how you can elevate your customer communications strategies with Rich Communication Services (RCS) messaging.

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    A guide to RCS features for your business

    Key RCS features can enhance business messaging, boost customer engagement, and improve communication.

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    Standard RCS vs RCS business messaging

    Learn how RCS business messaging differs from standard RCS and how each impacts customer engagement and communication strategies.

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    Top RCS use cases for businesses

    Learn how your industry can leverage RCS messaging to enhance customer communications.

FAQ

RCS (Rich Communication Services) is an advanced messaging protocol that enhances traditional SMS by enabling rich, interactive, and branded communication. It allows for features like high-resolution media, quick-reply buttons, and secure messaging, providing a more engaging and modern messaging experience.