Global travel eSIMs: white label solution for airlines

Telnyx white label eSIMs keep airline crews connected with global travel data

As a flight attendant and frequent traveler, Olly Levine understood firsthand the challenges of staying connected abroad. Traditional roaming options were expensive and inconsistent, while travel eSIMs required frequent top-ups and package management. Seeing an opportunity, Olly founded Cyber Telecom, a company that provides affordable global eSIMs to airline staff and other frequent travelers.

By white-labeling Telnyx eSIMs, Cyber Telecom offers a simple, contract-free solution: users activate their eSIMs once and stay connected forever without worrying about bundles or unexpected fees.

The problem: SIMs for frequent travelers are costly and inconvenient

For airline crews, reliable mobile coverage is critical for staying connected abroad. Cabin and flight crews frequently travel across multiple countries in a single week, making roaming on traditional mobile plans expensive and impractical. Travel eSIMs are a popular solution among tourists and occasional business travelers, but they pose challenges for frequent global travelers.

Issues with traditional roaming plans:

• High costs: Providers like Vodafone limit roaming to 83 countries with strict fair-use policies, charging excessive fees beyond those limits.
• Slow data speeds and limited coverage: Some providers offer global roaming but restrict data speeds to 2Mbps, leading to high latency and poor performance.
• Unpredictable service: Coverage varies, and switching between providers can be unreliable, often forcing users onto 3G networks in areas with better options.

Issues with travel eSIMs:

• Rigid data bundles: Travel eSIMs require users to prepay for set data bundles with set validity periods (3 days, 7 days, 30 days, etc.), which may not align with the ongoing and unpredictable travel needs of airline staff.
• Geographic restrictions: Users must select a country or region upfront, making travel eSIMs impractical for airline crews who frequently travel to multiple destinations with little notice.
• Lack of flexibility: Travel eSIMs often do not allow network switching between different regions, which is crucial for those who need consistent connectivity across multiple countries.

Cyber Telecom needed a solution that would provide airline crews with affordable, high-speed data wherever their job took them.

Why Cyber Telecom chose Telnyx white label eSIMs

When researching potential partners, Olly found that Telnyx’s eSIMs addressed all the issues he encountered with traditional mobile providers. Additionally, unlike conventional travel eSIMs, which require users to purchase time-limited data packages, white labeling Telnyx eSIMs meant Cyber Telecom could offer:

• Truly global coverage: Access to over 650 networks worldwide, ensuring a strong signal in every country airline crews visit.
• Automatic network selection: Intelligently connect to the best available network, often getting faster speeds than native SIMs. Ironically, Olly discovered that Telnyx eSIMs connected to the O2 network perform better than O2 SIMs on their own network!
• Transparent pricing: No hidden fees or surprise roaming charges, just a straightforward global data solution that works out of the box.

How Telnyx was the perfect fit

Cyber Telecom’s white-labeled eSIM solution through Telnyx offered the ideal combination of flexibility and performance. Airline crews can now land in any destination, turn on their phones, and immediately connect to the best available network—without worrying about fair-use limits, throttled speeds, or unexpected roaming fees.

The ability to switch dynamically between networks proved particularly useful. In rural areas where traditional providers struggled, Telnyx eSIMs automatically selected the strongest available signal, ensuring uninterrupted service. This feature was especially valuable in remote airport locations, long-haul flights, and crew accommodations in less-connected regions.

Onboarding and support

Implementing Telnyx’s eSIM technology was a smooth process. Olly praised Telnyx’s onboarding experience for its clarity, responsiveness, and human-centric approach. He was able to quickly test and scale the service, with Telnyx even developing new features for Cyber Telecom based on Olly’s feedback.

Telnyx’s support was another key differentiator. Unlike other telecom providers, where resolving issues could take days, Telnyx provided fast, effective support, allowing Cyber Telecom to fine-tune its offerings and maintain excellent service for its customers.

Plans for eSIM market expansion

Cyber Telecom is growing rapidly and while airline crews remain the primary focus, Olly is also expanding into:

• Military and government personnel: Providing cost-effective roaming for non-frontline roles, including RAF personnel stationed abroad.
• Cruise ships: Offering maritime connectivity for crew members working in international waters.
• Yachting: Partnering with luxury yacht operators to provide onboard Wi-Fi through Telnyx-powered routers, ensuring high-speed maritime connectivity.

Smarter global data for frequent global travellers

By white-labeling Telnyx’s eSIM platform, Cyber Telecom has built a roaming solution tailored for professionals who need reliable, high-speed global coverage without the hassle of contracts or bundles. With seamless connectivity, flexible pricing, and exceptional support, Cyber Telecom built a product that transforms how airline crews, and other global travelers, stay connected, no matter where they land.