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Direct Routing

Make and receive external phone calls on any device with Direct Routing for Teams. Global coverage and pay as you go pricing make Telnyx your go-to provider.

Talk to an expert

Or set-up in minutes

Microsoft teams calling

Join us as we dive deep into Telnyx’s latest groundbreaking AI capabilities designed to transform customer interactions. Discover how our newest features, including human-like memory, multimodal conversations, dynamic personalization, AI-driven insights, and our intuitive SMS scheduling assistant, can drive exceptional customer experiences, streamline operations, and enhance communication effectiveness.

Key Takeaways:

  • How Telnyx’s AI features enhance customer engagement and personalization
  • Real-world examples of successful AI implementations
  • Best practices for integrating and optimizing AI-driven conversations
  • Interactive Q&A session with Telnyx experts
ABOUT

Experience global calling on MS Teams with Direct Routing

Microsoft Teams is the most popular unified communications platform, seeing explosive growth over the past 5 years. It’s feature-packed, easy to use UI makes it an easy choice for businesses. However, PSTN calling from Teams is limited by lack of global coverage and costly calling plans offered by Microsoft.

Direct Routing allows users to create a PSTN (public switched telephone network) connection to Microsoft Teams so users can make and receive external phone calls on any device within the Teams environment. Direct Routing allows businesses to leverage their existing SIP connections and numbers on the Teams platform, enabling them to gain more control over their call routing, save on calling costs, and reach customers in more markets worldwide.

Enhance Customer Experiences with Telnyx AI

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FEATURES

Add feature rich voice to Teams with Direct Routing

Gain more control over your call routing on Teams, for less.

  • Icon Features Checkmark

    SBC included

    Telnyx offers a certified integrated SBC so you don’t need to worry about costs or maintenance.

  • Icon Features Checkmark

    PAYG pricing

    Skip the seats and save over calling plans. With Telnyx you only pay for what you use.

  • Icon Features Checkmark

    Global coverage

    Telnyx supports calling in over 100 countries, connecting you to colleagues and customers worldwide.

  • Icon Features Checkmark

    Debugging tools

    Investigate latency, call quality, and resolve issues with intuitive reporting and debugging tools.

  • Icon Features Checkmark

    High-quality calling

    Telnyx calls travel on a global, private network, so your calls stay away from the public internet.

  • Icon Features Checkmark

    One platform

    Manage porting, numbers, and SIP trunks easily from our award winning Mission Control Portal.

PRICING

See our Direct Routing pricing

With Telnyx as your Direct Routing partner, you only pay for what you use. Check out our SIP pricing to see what you pay.

Starting at:

$0.0035

Per minute
See pricing
  • Icon Resources Article

    Scale your global calling capabilities with voice AI

    Learn how to combine voice AI and global calling to automate conversations, reduce costs, and support customers in any region.

    Read more
  • Icon Resources Article

    TTS Router

    Turn text into natural speech with 1,300+ voices across 10+ languages from leading engines like ElevenLabs and Rime. Built for real-time Voice AI with edge hosting that eliminates network round-trips.

    Learn more
  • Icon Resources Article

    Integrations Hub

    Connect Voice AI to your existing stack with 30+ pre-built integrations across 13 categories. From CRMs to analytics to automation platforms, deploy faster without custom development.

    Learn more

BENEFITS

Global coverage

Telnyx supports calling in MS Teams with Direct Routing in over 100 countries, enabling global PSTN calling for businesses worldwide.

100

countries where we support Direct Routing

Microsoft Certified SBC

SBCs are essential for making real-time communication applications secure, interoperable, high-quality, and compliant with various requirements.

SBC

included for secure calling

Always-on support

Many providers put expert support behind a paywall, not at Telnyx. Our support is available around the clock for every customer—so your questions never have to wait until Monday.

24/7

award-winning support

RESOURCES

Take a look at other MS Teams calling options

  • Icon Resources Article

    Direct Routing vs. Operator Connect

    Explore the differences between two bring-your-own-carrier options for PSTN calling in Microsoft Teams.

    Learn more
  • Icon Resources ebook

    Get started with Direct Routing

    Follow our setup guide to use Telnyx as your PSTN provider in MS Teams.

    Get started
  • Icon Resources Article

    What is a SBC?

    Learn more about session border controllers and why you need one for Direct Routing.

    Learn more

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