Build a Zero-Wait Customer Experience
Build a Zero-Wait Customer Experience
Learn what a true zero-wait customer experience looks like and how support teams can deliver it. We’ll break down the core principles, show where customers lose time today, and demo a real zero-wait support line built on Telnyx Voice AI.
What's covered in this webinar
Join a practical walkthrough of what it takes to deliver a true zero-wait customer experience on real phone calls. Learn how support teams cut wait times from minutes to seconds by combining Telnyx’s full-stack telephony with low-latency Voice AI.
You’ll see an end-to-end build of a zero-wait support line and leave with a clear framework for deploying instant-answer, high-resolution workflows at scale.
AGENDA
Why zero-wait customer experience is becoming a priority for support-heavy industries
Where customers typically lose time in current voice support flows
How Voice AI can answer calls immediately, collect details, and resolve common issues without queueing
Live build in the Mission Control Portal showing a zero-wait support line from knowledge base to real phone call
How to design escalation paths that preserve context and reduce handle time
Practical guidance for measuring progress across wait times, containment, and resolution quality