Send real-time AI insights via webhook

We’re making it easier to action insights from your AI-powered conversations. With webhook delivery, you can automatically receive structured insight results and summaries to your chosen endpoint after every call.

What’s new

• Automatic webhook notifications: Send insights directly to any endpoint you configure.
• Comprehensive payload metadata: Get detailed information about each event, user, and conversation.
• Actionable summaries: Receive concise, relevant summaries formatted for automation and record-keeping.
• Custom insight grouping: Organize insights by group to match your business logic.

Why it matters

Teams often struggle to transfer AI assistant insights into their CRMs or ticketing systems. This feature eliminates manual steps, letting you drive follow-ups, reporting, or analytics in real time. It’s especially powerful for organizations coordinating appointments, resolving issues, or tracking customer needs.

Getting started

1. Open the AI assistant section in the Telnyx Portal.
2. Go to Insights and edit an insight group.
3. Enter your webhook URL and select which insights to include.
4. Run a test call and confirm your webhook receives the insight payload.

Learn more about it in our developer documentation.

Get started today to transform AI conversations into meaningful, ongoing relationships.