Telnyx Voice AI now integrates with Epic for smarter patient communication

We’ve launched a direct integration between Telnyx Voice AI and Epic, so healthcare teams can automate calls and personalize every interaction with real-time patient data. Whether it’s confirming appointments, routing follow-ups, or delivering care instructions, your voice agents now have access to the context they need to act quickly and accurately without bouncing between systems.

Smarter voice agents for healthcare

Voice AI agents connected to Epic can:

• Look up patient records during a live call
• Automate outbound calls for reminders and post-visit care
• Share scheduling info without involving a human agent
• Trigger actions based on updates in Epic

This means faster responses, fewer dropped calls, and less strain on your front-line teams.

How it works

When a patient calls, the Voice AI agent connects directly to Epic MCP through secure APIs. It checks patient records in real time, guides the conversation, and takes action based on your workflow. Since Telnyx controls the entire voice infrastructure, everything happens with low latency, full reliability, and complete control over your data.

Key benefits

• Shorter wait times and faster call resolution
• Personalized, accurate responses every time
• More bandwidth for staff to focus on complex cases
• Seamless automation that fits into existing workflows

Get started

1. Sign up or log into your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Go to the MCP Servers section and click on Add MCP servers.
4. Connect to Epic MCP with the required URL and start automating key touchpoints in just a few steps.

Need help building? Our team is ready to support your deployment.