We’ve added queue callback support to the Telnyx voice stack to give our customers a better way to manage call queues and reduce hold times. If a caller chooses to receive a callback but hangs up before reaching an agent, you can now preserve their place in the queue using the new keepaliveafter_hangup flag. So you can initiate a return call automatically, when the next agent is available or based on your own logic.
This new feature puts more control in the hands of the caller and helps your team deliver smoother, more efficient voice experiences.
Nobody likes waiting on hold. This feature makes it easier for your team to manage call queues while respecting the caller’s time. Whether you're running a support line, appointment desk, or contact center, queue callback gives you a smarter way to stay connected without tying up your phone lines.
