Transferred calls that land in voicemail create dead air and frustrated callers. Your AI assistant hands off the call, the other side doesn't pick up, and the caller is left waiting in silence with no idea what's happening.
Voice AI Assistants can now detect when a transferred call reaches voicemail and respond automatically. You configure the behavior once, and your assistant handles the rest.
Two options when voicemail is detected:
Stop the transfer: Cancel the transfer immediately and return to the original caller to let them know the recipient wasn't available.
Leave a message and hang up: Deliver a message to the voicemail box, then return to the original caller to confirm a message was left.
In both cases, the assistant stays on the line with the caller throughout. No dead air. No confusion. The caller always knows what's happening.
Key Benefits:
Better caller experience: Callers never sit in silence wondering if the call dropped. The assistant keeps them informed at every step.
Configurable actions: Choose whether to cancel the transfer or leave a voicemail based on your business workflow.
Consistent handling: Every transferred call that hits voicemail is handled the same way, every time.
No development required: Configure directly in the Portal with two settings: detection mode and preferred action.
Getting Started:
Read our developer documentation to learn more: Voice AI Assistant API Reference
