New Zoho CRM integration for synced lead and deal management

Telnyx now integrates directly with Zoho CRM, allowing developers to sync leads, contacts, accounts, and deals using Zoho CRM API. This reduces manual data entry and keeps customer records consistent across Telnyx workflows and Zoho CRM.

What’s new

• Zoho CRM connector: Native integration built on Zoho CRM API v8.
• Lead synchronization: Create and update leads directly from Telnyx events.
• Contact and account access: Retrieve and modify CRM records programmatically.
• Deal management: Create, update, and track deals from Telnyx workflows.
• Task and note support: Log activities and notes against CRM records.

Why it matters

• Reduces duplicate data entry across communications and CRM systems.
• Improves data accuracy between customer interactions and sales records.
• Simplifies automation for sales, support, and operations teams.
• Keeps CRM records up to date using real-time Telnyx events.

Example use cases

• Create Zoho CRM leads automatically after inbound calls or messages.
• Update deal stages based on call outcomes or SMS delivery status.
• Log call notes and tasks in Zoho CRM after customer interactions.
• Sync contact details collected during onboarding workflows.

Getting started

1. Log in to Mission Control Portal and navigate to Integrations.
2. Select Zoho CRM and click Add Integration.
3. Authenticate with your Zoho CRM account and grant API permissions.
4. Configure which CRM objects to sync, such as leads, contacts, or deals.
5. Use Telnyx events or workflows to create or update records in Zoho CRM.

Try out the integration in the Mission Control Portalor by contacting your Telnyx team.