General • Last Updated 5/13/2024

Telnyx Officially Named CPaaS Momentum Leader by G2

We’re happy to report that Telnyx is officially a CPaaS Momentum Leader and ranks #1 in User Satisfaction.

By Pete Christianson

Telnyx awarded Momentum Leader, Best Results and Best Usability in Cloud Communications Platform category by G2.

Wondering how Telnyx compares to its CPaaS competitors? Well—look no further. We’re very happy to share the results from the G2 Fall 2020 Grid Reports, so you can compare away.

Drum roll, please...

Not only was Telnyx named a Momentum Leader for the Cloud Communications Platforms category, but we also walked away with awards for Best in Relationships, Best in Usability, and Best in Results. Plus—our overall user satisfaction rating was 91 percent, the highest in the category. Now that’s something to celebrate!

G2 is the world’s leading software review platform, with over a million validated user reviews. The G2 Grid Reports are based on real, unbiased user reviews. Platforms are ranked algorithmically based on reviews gathered from the Cloud Communication community, as well as data aggregated from online sources and social networks.

Platforms included in the Cloud Communications category include Telnyx, Twilio, Bandwidth, Vonage, and Plivo. The Momentum Grid highlights each platform’s Momentum and Satisfaction score, and those platforms with a top 25 percent Momentum Grid score are named Momentum Leaders in the category. Telnyx’s satisfaction scoreof 91 percent significantly outperformed others in the category, with Twilio at 81 percent, Vonage at 79 percent, and Plivo at just 60 percent.

The ratings below are a subset of those that contributed to the overall Satisfaction score.

G2 Fall 2020 Cloud Communications Platforms Satisfaction Ratings
Likely to Recommend97%
Product Direction97%
Product Meets Requirements96%
Quality of Support98%
Ease of Use96%
Overall Satisfaction91%

Ranked #1 in three more G2 CPaaS category awards.

In addition to leading user experience score, Telnyx dominated in a number of other G2 Reports— earning awards for Best in Relationships, Best Usability, and Best Results. These reports take into account critical consideration factors for cloud platform users such as quality of support, ease of use, estimated return on investment (ROI), and whether users are ultimately likely to recommend the product.

“One of the things we at Telnyx pride ourselves on is our commitment to customers,” says Telnyx Director of Marketing Mary Lawler, “We’re obsessed with delivering a product experience that keeps users coming back, making the complex world of connectivity feel simple, and backing that up with rock-solid 24/7 support. Our leading satisfaction rating is simply a reflection of absolute dedication to our customers.”

We think customer support is a big deal.

Unlike many of our competitors, Telnyx offer free 24/7/365 technical support to every customer. We have in-house engineers and success managers who work to guide customers through the initial onboarding experience—but also partner with them long term to ensure they’re getting the most from the platform.

And our customers agree: “Customer support is where Telnyx shines the brightest”, says Matt Herrera, Founder and CEO of Documo, “Telnyx is our strongest partner in terms of how they deliver support, response times, and giving access to the right people.”

Read Telnyx reviews on G2
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