We’re happy to report that Telnyx is officially a CPaaS Momentum Leader and ranks #1 in User Satisfaction.
Wondering how Telnyx compares to its CPaaS competitors? Well—look no further. We’re very happy to share the results from the G2 Fall 2020 Grid Reports, so you can compare away.
Not only was Telnyx named a Momentum Leader for the Cloud Communications Platforms category, but we also walked away with awards for Best in Relationships, Best in Usability, and Best in Results. Plus—our overall user satisfaction rating was 91 percent, the highest in the category. Now that’s something to celebrate!
G2 is the world’s leading software review platform, with over a million validated user reviews. The G2 Grid Reports are based on real, unbiased user reviews. Platforms are ranked algorithmically based on reviews gathered from the Cloud Communication community, as well as data aggregated from online sources and social networks.
Related articles
Platforms included in the Cloud Communications category include Telnyx, Twilio, Bandwidth, Vonage, and Plivo. The Momentum Grid highlights each platform’s Momentum and Satisfaction score, and those platforms with a top 25 percent Momentum Grid score are named Momentum Leaders in the category. Telnyx’s satisfaction scoreof 91 percent significantly outperformed others in the category, with Twilio at 81 percent, Vonage at 79 percent, and Plivo at just 60 percent.
The ratings below are a subset of those that contributed to the overall Satisfaction score.
| Telnyx | Twilio | Vonage | Plivo | |
|---|---|---|---|---|
| Likely to Recommend | 97% | 90% | 84% | 85% |
| Product Direction | 97% | 92% | 75% | 83% |
| Product Meets Requirements | 96% | 93% | 89% | 89% |
| Quality of Support | 98% | 86% | 84% | 86% |
| Ease of Use | 96% | 88% | 89% | 91% |
| Overall Satisfaction | 91% | 81% | 79% | 60% |
<br>In addition to leading user experience score, Telnyx dominated in a number of other G2 Reports— earning awards for Best in Relationships, Best Usability, and Best Results. These reports take into account critical consideration factors for cloud platform users such as quality of support, ease of use, estimated return on investment (ROI), and whether users are ultimately likely to recommend the product.
“One of the things we at Telnyx pride ourselves on is our commitment to customers,” says Telnyx Director of Marketing Mary Lawler, “We’re obsessed with delivering a product experience that keeps users coming back, making the complex world of connectivity feel simple, and backing that up with rock-solid 24/7 support. Our leading satisfaction rating is simply a reflection of absolute dedication to our customers.”
Unlike many of our competitors, Telnyx offer free 24/7/365 technical support to every customer. We have in-house engineers and success managers who work to guide customers through the initial onboarding experience—but also partner with them long term to ensure they’re getting the most from the platform.
And our customers agree: “Customer support is where Telnyx shines the brightest”, says Matt Herrera, Founder and CEO of Documo, “Telnyx is our strongest partner in terms of how they deliver support, response times, and giving access to the right people.”
What does Telnyx do? Telnyx provides programmable voice, messaging, and connectivity so teams can build real-time communications and automation. Companies use it for voice, SIP trunking, global numbers, and AI-driven call flows.
Is Telnyx reliable and secure? Reviewers often cite strong reliability from carrier-grade infrastructure, private networking, and multi-cloud redundancy. Security and compliance include end-to-end encryption along with GDPR, CCPA, PCI, and SOC 2.
What do customers like most about Telnyx? Many reviews highlight transparent pricing, responsive 24/7 customer support, and clear developer tooling. Users also praise call quality, low latency, and broad international coverage.
What challenges or downsides appear in reviews? Some users report a learning curve during initial setup, especially with SIP configuration, webhooks, or porting. Messaging constraints like carrier filtering and media size caps apply industry-wide and are explained in the Telnyx MMS FAQs.
How does Telnyx perform for business messaging? Users note solid deliverability and flexible APIs, and they often assess media use by comparing SMS vs MMS tradeoffs like cost, file types, and character limits. Reviews also mention throughput controls and carrier policies as practical factors.
How easy is it to build or migrate with Telnyx? Developers point to a straightforward experience backed by the Telnyx Developer Docs. Teams migrating from other providers say API parity and clear examples reduce rewrites and downtime.
Does Telnyx support group MMS and campaign-scale workflows? Reviewers planning marketing or alerts often use the distinction between MMS group and broadcast messaging to fit the right send pattern to their use case. Bulk sends, rate controls, and analytics are commonly referenced when scaling campaigns.