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Give guests a helpful AI concierge that handles inquiries, bookings, and recommendations around the clock, with clear handoffs when staff should step in.
Build a voice AI concierge that answers guest calls, handles booking requests, provides local recommendations, and resolves common inquiries with Telnyx. The assistant can answer questions about amenities, room service, checkout times, restaurant bookings, and local attractions without putting callers on hold.
For hotel and travel teams, the concierge agent can connect to property management and booking systems to check availability, confirm reservations, and update guest preferences. When a request requires staff attention, it transfers the caller to the right department with the conversation context.
There is no exact Mission Control concierge template today. The Service Appointment Booking template is a related scheduling pattern you can adapt, but a full concierge assistant should be built as a custom workflow for the property.
Answers common questions about amenities, policies, booking changes, room service, and local recommendations.
Uses webhooks to check availability, confirm reservations, or route booking requests into your property system.
Transfers complex or high-value requests to front desk, reservations, restaurant, or guest services staff with context.
Limits what the assistant can promise so it stays aligned with property policies and staff availability.
Use this workflow to build a custom concierge assistant in Mission Control.
5-7 minutes
A Telnyx account, a phone number, and the guest service workflows you want the assistant to handle.
Open Mission Control, go to AI Assistants, and create a new assistant from Blank or adapt Service Appointment Booking for reservation-style workflows.
Add instructions for room inquiries, restaurant bookings, amenities, policies, and requests that should transfer to staff.
Add webhooks for reservation lookup, availability checks, guest preferences, or ticket creation.
Add transfer targets for front desk, reservations, restaurant, housekeeping, and urgent guest support.
Assign a Telnyx number and test common guest scenarios before routing live calls.
Launch with the highest-volume questions first, then expand into bookings and account-specific workflows.
Launch with the highest-volume questions first, then expand into bookings and account-specific workflows.
Have the assistant confirm availability through a system lookup before offering rooms, tables, or services.
Have the assistant confirm availability through a system lookup before offering rooms, tables, or services.
Give guests a fast path to a person for complaints, safety issues, VIP requests, or unclear booking changes.
Give guests a fast path to a person for complaints, safety issues, VIP requests, or unclear booking changes.