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healthcare

Prescription Refill

In this guide, we’ll walk through setting up a Prescription Refill and Information Line Assistant using Telnyx AI.

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introduction

Prescription Refill and Information Line Assistant

This guide will help you set up a virtual assistant for managing prescription refills and providing medication information.

how to

Step by Step guide to create your agent

Pre-requisites: You’ll need a Telnyx account with a phone number Not Required, but supported

By Emily Wynne

time

5+ minutes

1. Add Webhook Tool

  1. Click the Add Tool Drop Down
  2. Select Webhook
  3. Provide a Name that Describes the functionality of the API Request
  4. Provide a more detailed description in the Description Field
  5. Select a Method
  6. Enter the URL
  7. Add any Headers that are required for the API you are utilizing
  8. If Authentication is required you mustache templating is supported to access your Integration Secrets - Bearer {{#integration_secret}}test-secret{{/integration_secret}}

2. Voice - Click Next -> Setup Voice TTS

  1. Select your Provider, Model, and Voice
  2. If using AWS, Azure, or ElevenLabs -> You will need to select your integration secret
  3. You can use the Voice Playground to preview the voice you have chosen
  4. Select your Transcription (Text to Speech) Model
  5. Click Create

3. Telephony Click Yes -> Enable and Configure Telephony

Select the number we purchased earlier by clicking the :link: Button Click Next

4. Messaging Click Yes -> Enable and Configure Telephony

To enable messaging. 10DLC Registration or Toll Free Verification is required in order to send SMS/MMS messages. Please follow the guidelines to complete registration.

  1. Select the number we purchased earlier by clicking the :link: Button
  2. Click Complete

5. You’ve created a new AI Assistant

Click Test Assistant

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