Answer common patient questions automatically with an AI voice agent that handles inquiries about services, hours, insurance, and general health information.
The Healthcare FAQ template creates an inbound AI agent that answers common patient questions about your practice. It handles inquiries about services, office hours, insurance acceptance, location, and general health information.
Designed for clinics and practices that field repetitive informational calls, this template frees up front desk staff by handling the questions that do not require scheduling or clinical input.
The template comes pre-configured with a customizable knowledge base structure and company name dynamic variable.
Answers questions about services offered, office hours, location, parking, and general policies.
Provides basic insurance acceptance and billing information to callers.
Instructions serve as an editable FAQ that you fill with your practice-specific answers.
Transfers callers to the appropriate department when questions require clinical or scheduling input.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select Healthcare FAQ from the Healthcare category.
Update the company name in dynamic variables and customize the greeting.
Add your practice-specific answers to the instructions: services, hours, insurance accepted, location, policies, and preparation instructions.
Add transfer destinations for scheduling, billing, and clinical questions that need human attention.
Call in and ask common patient questions to verify the AI answers accurately.
Thanks for calling. I can answer questions about our services, hours, insurance, and more. How can I help you?
Keep the FAQ instructions current with seasonal hours, new services, and policy changes.
Keep the FAQ instructions current with seasonal hours, new services, and policy changes.
Use Insights to identify the most frequent questions and ensure they are well-covered.
Use Insights to identify the most frequent questions and ensure they are well-covered.
Pair with the Medical Receptionist template for a complete front-desk AI solution.
Pair with the Medical Receptionist template for a complete front-desk AI solution.
