USE CASE
AI-powered concierge services
Deliver fast, personal assistance with AI-powered concierge agents. Help guests book services and answer questions 24/7 to elevate every guest interaction.
Reimagine guest service with AI
Today’s travelers expect more than convenience; they expect instant, personalized service. Telnyx helps you meet those expectations with conversational AI agents that handle bookings and reservations, address inquiries, and fulfill requests in real time while reducing the burden on your staff. With enterprise-grade, global infrastructure and fully customizable agents, you can deliver 24/7 exceptional service at scale.
FEATURES
Telnyx is built for better concierge services
24/7 voice-first support
Offer round-the-clock assistance with AI concierge assistants that speak naturally, understand intent, and respond in real time.
Multilingual conversations
Serve international guests with assistants that detect language preferences and respond fluently in multiple languages.
Seamless human handoff
When complex or emotional situations arise, AI assistants can transfer the call to a live agent with full context.
- Instant request handling
Let guests book services, schedule transportation, or request amenities instantly, without hold times or front-desk bottlenecks.
Scalable across properties
Deploy across locations with consistent quality and control, from boutique hotels to large-scale resorts and residences.
Brand-aligned experiences
Customize your assistant’s tone, personality, and greeting to match your brand voice and hospitality style.
How It Works
Bringing your concierge assistant online
- 1
Create your AI-powered concierge
Sign up for an account in the Mission Control Portal. Navigate to the AI Assistant section. Name your assistant and select from any of the integrated, top-tier AI models.
- 2
Define and assign tools
Define your concierge’s personality and behavior with instructions and a greeting to guide the agent’s responses. Enable pre-configured tools for bookings, FAQs, amenities, and more.
- 3
Configure voice and insights
Customize the assistant’s voice and speech-to-text settings. Define the data you want to extract from conversations—summaries, sentiment, action items, and more.
- 4
Connect, deploy, and monitor
Assign a Telnyx number to your assistant and test it in the built-in environment. Deploy your AI-powered concierge and monitor conversations and performance in one unified dashboard.
PRODUCTS
Cutting-edge voice features, all via API.
RESOURCES
Start building
Take a look at our helpful tools to get started
How to build an AI-powered assistant
Design, test, and launch voice assistants in one place. Customize behavior, voice, and tools in four quick steps for real-time conversations.
Real-time AI translation
Break down language barriers with Telnyx. Translate speech and text in real time using powerful AI models, enabling effortless multilingual communication.
Global AI concierge service
Support guests worldwide with low-latency voice experiences in any language. Deliver consistent, high-quality service across every location.
Ready to build something incredible?