You can appeal any rejected 10DLC campaign, whether declined by Telnyx compliance or a carrier, in one of two ways.
In the Mission Control Portal: Go to your campaign details and click “Appeal.” Provide a short explanation of what was fixed (for example, adding a disclaimer or updating website content) and submit for review.
Via API: Use the new Campaign Appeal endpoint to resubmit a rejected campaign. Call POST /v2/10dlc/campaign/{campaignId}/appeal with a JSON payload including your appealReason (for example, "updated website to meet compliance requirements").
Once submitted, the campaign re-enters Telnyx’s manual compliance review queue.
Faster campaign recovery: Instead of starting over when a campaign is rejected, you can quickly implement fixes and appeal to get it back on track. This minimizes downtime and avoids the effort of re-registering from scratch.
Flexible submission options: Submit appeals directly in Mission Control or automate them via API, so both non-technical users and developers can easily trigger a re-review in the way that best fits their workflow.
Shared campaigns included: Appeals also apply to shared 10DLC campaigns imported from external registration systems, ensuring every campaign type has a clear path to approval after rejection.
This update lets businesses resolve 10DLC compliance issues faster, avoiding the delays of re-registration or support intervention. With a direct appeal process, you can quickly correct issues and get campaigns approved sooner to keep messaging initiatives on track.
Telnyx customers can start submitting campaign appeals in the Mission Control Portal or integrate the Campaign Appeal endpoint into their existing 10DLC workflows using the API reference.
