Finance and Insurance

Smarter workflows. Better experiences.

Automate routine inquiries, reduce wait times, and free staff for complex cases with Telnyx’s carrier-grade voice platform. Build and scale secure, compliant, data-driven voice experiences using flexible APIs.

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Use Cases

Insurance use cases

Claim reporting

Enable customers to report new claims quickly and accurately via smart IVR powered by AI and reduce wait times.

Policy coverage queries

Guide callers through relevant coverage details or policy changes with AI-powered call logic and cut down resolution times.

Payment reminders

Send proactive voice notifications for upcoming payments increasing on-time payments.

Insurance quote assistant

Handle quote requests with Voice AI that gathers info, provides estimates, and escalates complex cases.

Finance use cases

Automated customer authentication

Verify users instantly with multifactor authentication across channels

Real-time fraud detection alerts

Monitor transactions for unusual activity and trigger automated verification calls or messages to increase security

Account inquiries and card support

Handle routine questions (FAQs, reset or change PINs and more ) via Voice AI, freeing agents for more complex requests.

Loan application status

Let customers check eligibility or view application progress via a AI-driven IVR.

WHY TELNYX?

All-in-one platform for Voice AI at scale

Host models, convert speech-to-test, route calls globally—all from one platform. Telnyx combines core voice infrastructure with advanced AI tools. Simple, reliable, scalable and expertly supported.

Carrier-grade reliability and security

We own the network, the infrastructure, and the delivery so your voice agents stay online and secured from end-to-end. No outages, no dropped audio, no question marks.

PRODUCTS

Cutting-edge voice features, all via API.

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Voice AI

Deliver human-like interactions with Voice AI. Our dedicated infrastructure powers real-time voice recognition, intelligent call routing, and automated responses.

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Voice API

Use our feature rich Voice API for complete control of calls and unmatched insights.

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WebRTC

Embed customer communications directly into your CRM or website for unmatched context.

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Inference

Experience fast, cost-efficient AI inference with our powerful APIs. Simplify model deployment and performance.

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SMS API

Use dedicated local numbers for reliable, high-throughput messaging with enhanced deliverability.

EXPLORE SMS API

Resources

Icon Resources Coding Tutorial
How to build a Voice AI agent to handle inbound calls?
Learn how to create a smart conversational AI that answers customer calls, understands intent, and automates responses using Telnyx Voice + AI.
Build a Voice AI agentInternal
Icon Resources Article
Build an AI Assistant without writing any code
Use our no-code assistant builder to create powerful, voice-enabled customer experiences.
Try the AI AssistantInternal
Icon Resources Docs
Developer documentation for no-code voice assistant
Dive into the technical docs behind Telnyx’s no-code assistant platform and explore how to customize logic, prompts, and call handling.
Explore the no-code docsInternal

Ready to build something incredible?

Smarter workflows. Better experiences.

Insurance use cases

Claim reporting

Policy coverage queries

Payment reminders

Insurance quote assistant

Finance use cases

Automated customer authentication

Real-time fraud detection alerts

Account inquiries and card support

Loan application status

All-in-one platform for Voice AI at scale

Cutting-edge voice features, all via API.

Voice AI

Voice API

WebRTC

Inference

SMS API

How to build a Voice AI agent to handle inbound calls?

Build an AI Assistant without writing any code

Developer documentation for no-code voice assistant