Automate bill payments by deploying an AI agent that navigates IVR phone systems, enters account and payment details, and submits payments.
The IVR Navigation Payment template creates an outbound AI agent that calls utility, service, or financial IVR systems to make payments. It navigates phone menus using DTMF tones, enters account and payment information, and logs the results.
Designed for payment processing services and businesses that make payments on behalf of customers through IVR systems, this template automates the tedious process of navigating phone trees.
The template comes pre-configured with DTMF navigation, payment logging and failure reporting webhooks, and dynamic variables for account number, payment amount, and language.
Uses DTMF tones to navigate payment system phone menus automatically.
Enters account number, payment amount, and confirms the transaction through the IVR.
Submits payment outcomes including confirmation numbers via webhook for record keeping.
Logs IVR navigation failures with the specific step and reason for troubleshooting.
5 minutes
A Telnyx account with a phone number.
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Assistant, and select IVR Navigation Payment from the Payments & Collections category.
Update dynamic variables with organization name, account number, payment amount, and preferred language.
Replace webhook URLs with your payment tracking system endpoints for result logging and failure reporting.
Document the DTMF sequences for your most common payment IVR systems.
Run test payment calls to verify IVR navigation, payment entry, and result logging.
Hello, I am calling to make a payment on an account. I have the account number and payment details ready.
Document menu structures for your most-called payment systems to optimize success rates.
Document menu structures for your most-called payment systems to optimize success rates.
Add instructions for expired cards, insufficient funds, and system maintenance scenarios.
Add instructions for expired cards, insufficient funds, and system maintenance scenarios.
Configure the AI to read back account and payment details for confirmation before finalizing.
Configure the AI to read back account and payment details for confirmation before finalizing.
