finance
Build IVR Navigation Payment Voice AI Agent
Automate bill payments by deploying an AI agent that navigates IVR phone systems, enters account and payment details, and submits payments. Start building in Mission Control with usage-based pricing.
introduction
What this voice AI agent does
The IVR Navigation Payment template creates an outbound AI agent that calls utility, service, or financial IVR systems to make payments. It navigates phone menus using DTMF tones, enters account and payment information, and logs the results.
Designed for payment processing services and businesses that make payments on behalf of customers through IVR systems, this template automates the tedious process of navigating phone trees.
The template comes pre-configured with DTMF navigation, payment logging and failure reporting webhooks, and dynamic variables for account number, payment amount, and language.
features
Core components of the IVR Navigation Payment agent
IVR navigation
Uses DTMF tones to navigate payment system phone menus automatically.
Payment submission
Enters account number, payment amount, and confirms the transaction through the IVR.
Result logging and failure handling
Submits payment outcomes including confirmation numbers via webhook for record keeping. Logs IVR navigation failures with the specific step and reason for troubleshooting.
how to
Build and deploy your agent in 5 easy steps
time
5 minutes
pre-requisites
A Telnyx account with a phone number.
Step 1 of 5
1. Select the template
Sign in to your Telnyx account. Navigate to AI Assistants, click Create New Agent, and select IVR Navigation Payment from the Payments & Collections category.
2. Set payment details
Update dynamic variables with organization name, account number, payment amount, and preferred language.
3. Connect your logging system
Replace webhook URLs with your payment tracking system endpoints for result logging and failure reporting.
4. Map IVR sequences
Document the DTMF sequences for your most common payment IVR systems.
5. Test and go live
Run test payment calls to verify IVR navigation, payment entry, and result logging.
Hello, I am calling to make a payment on an account. I have the account number and payment details ready.
tips and insights
IVR Navigation Payment voice AI best practices
Map your target IVRs
Document menu structures for your most-called payment systems to optimize success rates.
Document menu structures for your most-called payment systems to optimize success rates.
Handle edge cases
Add instructions for expired cards, insufficient funds, and system maintenance scenarios.
Add instructions for expired cards, insufficient funds, and system maintenance scenarios.
Verify before submitting
Configure the AI to read back account and payment details for confirmation before finalizing.
Configure the AI to read back account and payment details for confirmation before finalizing.
