Verify caller identity in seconds with an AI-powered authentication agent, replacing slow IVR menus and knowledge-based questions with a faster voice experience.
Build a voice AI agent that authenticates callers quickly and securely with Telnyx. This agent replaces traditional IVR authentication flows where customers enter account numbers and answer security questions with a natural conversation that verifies identity using multi-factor checks, account data lookups, and configurable security policies.
The authentication agent works across industries: banks use it to verify account holders before transferring to advisors, healthcare providers use it to confirm patient identity before sharing records, and ecommerce companies use it to validate customers before processing high-value changes. It integrates with your identity provider or CRM to perform real-time verification and logs every authentication attempt for compliance.
There is no exact pre-configured Mission Control authentication template yet. The Multi-Department Router template is a related routing layer you can combine with authentication logic, but the authentication workflow itself should be built as a custom assistant.
Collects caller identifiers, confirms ownership, and validates one-time passcodes or account signals before sensitive information is shared.
Connects to your CRM, identity provider, or account database so the assistant can verify details in real time.
Transfers verified callers to the right team with context while blocking unverified callers from protected workflows.
Logs authentication outcomes so teams can review attempts, failures, and successful transfers.
Use this workflow to build a custom authentication assistant in Mission Control.
5-7 minutes
A Telnyx account, a phone number, a Voice AI Assistant, and access to your identity or account system.
Open Mission Control, go to AI Assistants, and create a new assistant from Blank.
Define what the assistant can ask for, what it must verify, and what information it must never disclose before verification.
Add webhook tools for sending one-time codes, validating codes, and looking up caller records in your identity system.
Select the voice provider, voice, and transcription model that fit your caller experience.
Assign a Telnyx number, run test calls with successful and failed verification paths, and confirm the assistant transfers only after verification.
Require stronger verification before account changes, financial details, protected health information, or high-value transactions.
Require stronger verification before account changes, financial details, protected health information, or high-value transactions.
If verification fails twice, stop the flow and route to a human or ask the caller to try again later.
If verification fails twice, stop the flow and route to a human or ask the caller to try again later.
When confirming phone numbers, account numbers, or one-time codes, have the assistant read digits in small groups and confirm accuracy.
When confirming phone numbers, account numbers, or one-time codes, have the assistant read digits in small groups and confirm accuracy.
