Introducing Memory: Ongoing, personalized interactions with AI Assistant
17, Apr 2025
We’re excited to introduce Memory functionality in the AI assistant builder. A unique new capability that enables your AI assistant to store and recall essential details from past interactions. Instead of each call feeling like a new experience, your AI assistant recognizes returning callers by phone numbers and naturally continues previous discussions.
Key benefits:
Continuity across conversations: Telnyx AI assistant remembers insights from previous interactions, creating a more personalized and context-rich experience.
Omnichannel support: Whether calls or sms, user information is linked to a phone number, making it easy to maintain context across different channels.
Customizable memory: Predefine exactly which details to store such as preferences, past questions, support cases so your AI assistant has the most relevant information at its fingertips when needed
Time range flexibility: Control how many past conversations (or how long in days/weeks) the assistant should remember. You decide how much context to preserve.
Improved human-like experience: By recalling past issues, or preferences, the AI assistant emulates a familiar, ongoing relationship rather than a generic, one-off interaction.
Why it matters?
Personalization and consistency are critical for building trust and customer satisfaction. Typical AI solutions from other providers lose context between interactions. Memory ensures your callers feel like they're engaging with the same helpful "person" every time, which can lead to higher engagement, quicker issue resolution, and a distinct service advantage.
Getting started
Follow these steps to leverage context memory in your AI assistant:
Access the AI Assistant Builder: Log in to the Telnyx Mission Control Portal and navigate to the AI Assistant builder section under AI, Storage & Compute.
Define Your Memory Scope: Decide what data points to retain and how many past interactions you’d like to track.
Link Your Number: Assign a dedicated phone number (or SMS line) for the AI Assistant. Note that shared numbers may require additional configuration.
Test and Iterate: Use the built-in testing tools in the portal to simulate returning callers and confirm that the AI Assistant is correctly recalling past interactions.