New release: Automated call and SMS scheduling for AI assistants

We’ve introduced a new API endpoint that lets you schedule phone calls or SMS chats through your AI assistant. This helps automate customer outreach, like appointment reminders, proactive alerts or follow-ups at exactly the right time,without human intervention.

What’s new

• Scheduled events API: Programmatically schedule calls or SMS messages from your AI assistant to any phone number or SIP URI
• Omnichannel support: Choose between phone call or SMS chat to match your engagement style
• Custom sender and recipient: Define both the source and target of the communication for full flexibility
• Precise timing: Set the exact date and time for the event using ISO 8601 formatting
• Custom conversation metadata: Attach relevant metadata for each conversation to track context or outcomes
• Post-call insights webhook: Automatically receive conversation insights by specifying a webhook URL

Why it matters

Manually managing customer communications is time-consuming and error-prone. With scheduled events, you can proactively engage users at the best time, ensure reminders and follow-ups never slip through the cracks, and seamlessly integrate with your existing workflows. This helps improve response rates, customer satisfaction, and operational efficiency.

How to get started

1. Make a POST request to: https://api.telnyx.com/v2/ai/assistants/:assistant_id/scheduled_events
2. Provide the required information in the request body (channel, targets, scheduled time, and text if SMS)
3. Optionally configure a webhook URL in the Insights tab to receive post-call insights automatically
4. Test your scheduled events to confirm they trigger as expected
5. Once submitted, Telnyx will handle the rest. You’ll get back a scheduled_event_id to track or manage the event.

Learn more about it in our developer documentation.

Get started today to transform AI conversations into meaningful, ongoing relationships.