New release: Automated call and SMS scheduling for AI assistants

We’ve introduced a new API endpoint that lets you schedule phone calls or SMS chats through your AI assistant. This helps automate customer outreach, like appointment reminders, proactive alerts or follow-ups at exactly the right time,without human intervention.

What’s new

• Scheduled events API: Programmatically schedule calls or SMS messages from your AI assistant to any phone number or SIP URI
• Omnichannel support: Choose between phone call or SMS chat to match your engagement style
• Custom sender and recipient: Define both the source and target of the communication for full flexibility
• Precise timing: Set the exact date and time for the event using ISO 8601 formatting
• Custom conversation metadata: Attach relevant metadata for each conversation to track context or outcomes
• Post-call insights webhook: Automatically receive conversation insights by specifying a webhook URL

Why it matters

Manually managing customer communications is time-consuming and error-prone. With scheduled events, you can proactively engage users at the best time, ensure reminders and follow-ups never slip through the cracks, and seamlessly integrate with your existing workflows. This helps improve response rates, customer satisfaction, and operational efficiency.