Introducing the AI messaging assistant by Telnyx

We’re excited to announce the launch of our new AI-powered messaging assistant within the Telnyx Mission Control Portal. This intelligent messaging assistant simplifies appointment scheduling and enhances customer experiences through intuitive text interactions.

Key features:

• Automated appointment scheduling: Schedule, reschedule, and manage appointments seamlessly through SMS.
• Real-time data integration: Instantly fetch patient details, available appointment types, slots, and provider information using robust webhook integrations.
• Enhanced communication: Professional, clear, and empathetic interactions designed to closely mimic human conversation.
• Compliant and secure: Fully adheres to compliance standards, ensuring patient data remains confidential and secure.
• Human escalation: Intelligent error handling with seamless escalation to human representatives when necessary.

Benefits:

• Significantly reduces manual scheduling efforts.
• Improves patient satisfaction through faster, hassle-free appointment management.
• Provides detailed conversation insights and analytics directly within the Telnyx Customer Portal.

Getting started:

1. Access the AI assistant builder: Log in to your Telnyx Mission Control Portal account and navigate to the AI Assistant section.
2. Define your assistant: Provide instructions, greetings, and descriptions to guide your assistant’s responses.
3. Select your model and tools: Choose the appropriate AI model and enable pre-configured tools for specific tasks.
4. Configure a phone number: On the Messaging tab, set up a phone number for the assistant to use.
5. Receive a text from the assistant: Provide a destination number and a starting message from the assistant
6. Review conversation history: Click on the Conversation History tab to review conversations between the assistant and the recipient.

Get started today to experience the next generation of AI-powered automation.