New Feature Release: Call Queueing

18, Jun 2021

We're excited to unveil call queueing capabilities, now available via the Telnyx Voice API, Call Control.

Users making API-enabled phone calls can now add calls to a queue using the enqueue command, and remove calls from the queue using the leave_queue command. Information about call queues can also be retrieved using call queue commands, including valuable alerting metrics:

  • The length of time a given call has spent in a queue
  • A given call's position in a queue
  • The number of calls and average call wait time in a given queue.

To take advantage of these new call queueing features in your application, get started by reading our tutorial, browsing the docs. To learn more about how call queueing can work for your needs, talk to an expert today.