New in the AI Assistant Builder: Conversation history and insights

We’ve expanded the capabilities of the AI Assistant Builder in the Mission Control Portal with conversation history and insights—a powerful new way to analyze and optimize your AI voice assistants.

This release gives you full visibility into how your assistants interact with users, and it enables real-time improvements with easy-to-configure insights.

Key benefits:

Both conversation history and insights give you the tools to observe, analyze, and improve your assistants all from within the AI Assistant Builder.

• Review past interactions: Analyze every conversation your assistant has logged in an easy-to-navigate history, so you can see exactly how it’s performing.
• Debug and optimize: Step through conversations to identify areas of confusion, mismatched responses, or routing errors, and quickly refine your assistant's behavior.
• Configurable conversation insights: Generate summaries, analyze sentiment, extract action items, or define entirely custom insights based on your business needs.

Why it matters

Understanding how users interact with your AI assistant is essential for creating better experiences. With conversation history and insights, Telnyx gives you the visibility and control to make data-driven improvements quickly and easily.

Whether you’re fine-tuning for performance or gathering high-level analytics, these new features help teams uncover accurate information, move faster, iterate more effectively, and deliver better results.

Getting started

Follow these steps to leverage conversation history and insights in your AI assistant:

1. Access the AI Assistant Builder: Log in to your Telnyx Mission Control Portal account and navigate to the AI Assistant section.
2. Define your assistant: Provide instructions, greetings, and descriptions to guide your assistant’s responses.
3. Select your model and tools: Choose the appropriate AI model and enable pre-configured tools for specific tasks.
4. Configure voice and transcription: Customize the assistant’s voice and speech-to-text settings to align with your brand.
5. Add insights: Define the data you want to extract from conversations—summaries, sentiment, action items, and more.
6. Assign a phone number: Connect your assistant to a number so it’s primed for real-time interaction.
7. Test and deploy: Use the built-in testing environment to validate performance before launching.
8. Analyze conversation history: Review transcripts, debug interactions, and explore configured insights all in one place.

Get started today to make your AI Assistants even more effective.