Introducing custom LOA feature for port orders

Today we are excited to introduce a new feature that allows users to generate custom branded Letters of Agency (LOAs) on their port orders, turning what was a historically manual process into something that can easily be completed in a few simple steps.

Here’s what you need to know:

• Customized branding: Users can now create custom Letter of Agency (LOA) templates for their port orders. This enables their own company's information and branding to be applied on the generated LOA. This will replace the default Telnyx-branded LOA template.
• Shareable LOA links: After generating an LOA, users can create a shareable link. This link can be sent to clients, making it convenient for them to sign and attach the LOA to the port order on their behalf.

Getting started

To get started with this new feature, navigate to the “Port Numbers” tab in the Mission Control Portal, and then start customizing under the “Customize LOA” section. To learn more about this feature, please visit our support article here.

If you have any questions or need assistance, please don't hesitate to contact our support team using the chat icon in the lower right corner of the screen when signed into the Mission Control Portal, calling +1 (888) 980-9750, or emailing [email protected].