Specify your Data Storage Location in the Mission Control Portal

14, Feb 2022

There are two broad classes of user data:

  • Data at rest
    • data that is not actively moving from device to device or network to network, such as data stored or archived in a database.
  • Data in transit
    • data actively moving from one location to another such as across the internet or through a private network.

Users can log into their Mission Control Portal and make a one-time choice of where they want their Call Detail Records (CDRs) and Message Detail Records (MDRs) at-rest to be stored. All existing users are defaulted to the US, however, you are allowed to change your preference once, at which point we will migrate your data to that region over the span of 1-2 weeks. This will affect the location that the CDRs and MDRs are stored and pulled from when using the Detail Request and Detail Record Search features.

Data currently included: Detail Records (data at rest) for the following products:

  • Messaging
  • Voice
  • Call Control
  • Call Recording
  • WebRTC
  • Fax

This includes all of the call and messaging detail records that are stored in our databases that feed into the Detail Requests (CSV reporting) and Detail Record Search (Elasticsearch API).

To enable the data locality feature for your account, contact us.

What’s next: Expanded detail record types, including Wireless and Call Recording Files.