We are excited to introduce dynamic variables in the AI Assistant Builder. A tool to transform interactions into meaningful, personalized real time experiences. By dynamically inserting real-time data like {{full_name}} , {{date}} or {{company_name}} into conversations, you can deliver context-rich responses.
Key benefits:
- Personalization: Insert customer or business-specific details into conversations at scale.
- Automate data retrieval: When a call starts, automatically retrieve customer details from your CRM or database using their phone number to personalize the dialogue from “Hello {{full_name}}.”
- Effortless updates: Capture new information like updated addresses or preferences and instantly write it back to your CRM.
- Complete flexibility: Define as many variables as you need to support diverse use cases.
- Easy webhook setup: Quickly configure a webhook URL to populate dynamic data at call initiation.
Why it matters?
Dynamic variables give your AI assistant the power to greet callers by name or reference specific account details, creating a truly human-like experience. When interactions feel personal, satisfaction and engagement increase.
Getting started
Follow these steps to leverage dynamic variables in your AI assistant:
- Access the AI Assistant Builder: Log in to the Telnyx Mission Control Portal and find the AI Assistant section located in AI, Storage and Compute section
- Define your placeholders: Include variables (e.g., {{customer_name}}, {{order_id}}) in your scripts or prompts.
- Configure your webhook: Provide a URL to securely pass and retrieve custom data from your database.
- Link your number: Assign a number for the assistant to use.
- Test and iterate: Use the built-in testing tools to ensure accurate variable insertion before launching.
Get started today to make your AI Assistants personalized and effective than ever.