Introducing Dynamic Variables: Personalize your AI assistant interactions

We are excited to introduce dynamic variables in the AI Assistant Builder. A tool to transform interactions into meaningful, personalized real time experiences. By dynamically inserting real-time data like {{fullname}} , {{date}} or {{companyname}} into conversations, you can deliver context-rich responses.

Key benefits:

• Personalization: Insert customer or business-specific details into conversations at scale.
• Automate data retrieval: When a call starts, automatically retrieve customer details from your CRM or database using their phone number to personalize the dialogue from “Hello {{full_name}}.”
• Effortless updates: Capture new information like updated addresses or preferences and instantly write it back to your CRM.
• Complete flexibility: Define as many variables as you need to support diverse use cases.
• Easy webhook setup: Quickly configure a webhook URL to populate dynamic data at call initiation.

Why it matters?

Dynamic variables give your AI assistant the power to greet callers by name or reference specific account details, creating a truly human-like experience. When interactions feel personal, satisfaction and engagement increase.