Fast knowledge base uploads for Telnyx AI Agents

We are excited to announce that you can now upload files or reference live URLs directly in the AI Assistant Builder within the Telnyx Mission Control Portal. Every team, no matter the technical abilities, can update knowledge bases, as this release does not require any code or API calls.

What’s new

• Drag and drop PDFs, docs, and more into the portal.
• Point your assistant to any public web page for instant context.
• Configure and update knowledge from the UI, not the command line.
• Change policies, procedures, or FAQs as often as your business evolves.
• Full API parity. Everything admins and developers needed is now accessible to business users.

Why it matters

In various industries like healthcare, insurance, logistics, and retail, updating policies or workflows is routine. But keeping AI agents in sync often requires developer time, adding friction for operations and compliance teams. Now, customer support, claims, and scheduling automation stay accurate and up to date in minutes, not days. That means faster response times, lower handle times, and fewer compliance gaps.

Teams can now close the loop between evolving knowledge and AI-powered voice and messaging experiences. The result: more reliable automation and better outcomes for customers and members.

Getting started

1. Sign up or log in to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Click on the AI Agent you want to edit.
4. Move to the “Knowledge Bases” section.
5. Add in your knowledge base.
6. Test your intelligent and tailored agent directly within the AI Assistant Builder.