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New release: Messaging workflows in Flow

20, Jan 2025

We are excited to announce the release of Messaging workflows in Telnyx Flow, a feature that enhances SMS and MMS communication within your workflows. This update equips you with tools to automate message-driven workflow, personalize communication, and improve the efficiency of customer interactions.

Key benefits:

  • Streamlined automation: Trigger workflows automatically based on incoming SMS and MMS messages, reducing manual tasks and speeding up response times.
  • Enhanced personalization: Leverage AI and dynamic variables to craft tailored, context-aware messages that resonate with your audience.

Why it matters

Messaging workflows improve communication efficiency by automating repetitive tasks and enabling smarter, more accurate customer interactions. This allows teams to focus on higher-value priorities, ensuring better outcomes and more meaningful engagements.

How it impacts you

Integrating Flow with Telnyx’s SMS and MMS capabilities makes it simple to automate and personalize customer communications. Workflows can respond instantly to incoming messages, ensuring timely and relevant interactions. The intuitive Flow user interface streamlines the process, helping you set up and test workflows quickly and effectively.

For more information and detailed guidance on these updates, visit the Flow documentation.

Getting started

Follow these steps to start building Messaging workflows in Flow:

  1. Access Flow: Sign up or log in to your Telnyx Flow account. Create a workspace and a workflow.
  2. Configure the nodes: Start building your workflow by adding both the Inbound Message and Send Message nodes to your workflow. Define triggers and actions for SMS and MMS messages.
  3. Test your workflow: Run your workflow in Flow to ensure it operates as intended. Review configurations for accuracy and adjust as needed.
  4. Deploy your workflow: Save your workflow to begin processing SMS and MMS messages in real time.

Start using Messaging workflows in Flow today to elevate your communication capabilities. Visit Flow to learn more.