Multi-agent handoff

Telnyx just released multi-agent handoffs, enabling seamless expertise in every conversation. AI Agents can collaborate in real time, sharing context and expertise within a single conversation.

What’s new

• Route tasks between specialized AI assistants in one uninterrupted session.
• Maintain unified context. Every agent sees the same history, so there’s no need to repeat yourself.
• Consistent voice and tone. Users interact with one seamless AI, even as requests move between bots.
• Handoff is invisible to the end user. No confusion, no context loss.
• Assign the right specialist to each task—scheduling, claims, compliance, order status, and more.

Why it matters

High-volume support operations don’t have time for fragmentation. Scheduling, claims, and compliance calls each demand their own expertise. Multi-agent handoff lets you deliver targeted support without juggling separate bots or losing track of the conversation. That means lower handle times, fewer errors, and a better experience for your users, especially where compliance and accuracy are non-negotiable.

Getting started

1. Sign up or log in to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Set up domain-specific assistants for your workflows and configure the handoff rules.
4. Test directly in the builder to ensure everything runs smoothly.

This is how modern support scales expertise, reduces friction, and keeps customer experience consistent no matter the complexity.