Telnyx releases premium Answering Machine Detection
22, Sep 2021
From today, Telnyx now supports premium answering machine detection (AMD) on our Voice API. This feature will increase the accuracy of voicemail detection, so your businesses can deliver the right messages, at the right time.
Premium AMD uses advanced speech recognition technology and a machine learning process to achieve exceptional accuracy in determining whether a call has been connected to a live person or an answering machine. This feature can make more granular classifications of the call result by identifying, silence, an answering machine greeting, a human residence greeting, or a human business greeting, giving businesses a greater understanding of where their calls are ending up.
When a call is answered, the premium AMD software runs real-time detection and sends a ‘call.machine.premium.detection.ended` webhook with one of the following results:
If a beep is detected a
call.machine.premium.greeting.ended webhook with the result of
beep_detected is also sent. If a beep is detected before
call.machine.premium.detection.ended only a
call.machine.premium.greeting.ended webhook is sent. If a beep is detected after
call.machine.premium.detection.ended, both webhooks will be sent.