Telnyx now sends real-time webhook notifications when a [10DLC](https://telnyx.com/products/10dlc-registration) campaign is suspended due to inactivity, specifically when it hasn’t sent messages or has no phone numbers assigned. This automatic alert helps developers quickly reactivate campaigns and avoid carrier fines, ensuring continued compliance and uninterrupted messaging.

## How it works
Telnyx monitors 10DLC campaigns for inactivity and will automatically mark a campaign as Suspended (Dormant) if it has no messaging activity for 15 consecutive days and no phone numbers assigned, specifically for campaigns registered on T-Mobile’s network. When this happens, a webhook event is triggered to notify you in real time. 

To receive this notification, ensure your campaign has a webhook URL configured via the [Mission Control Portal](https://portal.telnyx.com/) or API. The payload includes the campaign ID, a status field set to DORMANT, and a description indicating the campaign has been marked as dormant. This allows you to take immediate action to reactivate the campaign if needed.

## Key benefits
- **Avoid carrier fines**: Automatic dormancy detection helps you avoid T-Mobile’s $250 per month inactivity fine by suspending idle campaigns before penalties hit.

- **Real-time alerts**: Immediate webhook notifications give your team instant visibility into campaign status changes, so you can reactivate a dormant campaign right away and minimize downtime.

## Why it matters
This proactive webhook helps ensure 10DLC compliance by automatically flagging dormant campaigns, so businesses can focus on engaging their audience rather than monitoring backend regulatory status. It reflects Telnyx’s commitment to maintaining messaging continuity through automated, developer-friendly safeguards.

## Getting started
1. Add a webhook URL to your campaign via the [Mission Control Portal](https://portal.telnyx.com/) or API.
2. Telnyx will send a webhook if a campaign becomes dormant.
3. Assign a phone number to resume the campaign and restore active status.
4. Keep at least one number assigned and send occasional traffic to prevent dormancy.

You can learn more about campaign suspension and reactivation by visiting this [article](https://support.telnyx.com/en/articles/10723378-10dlc-campaign-suspended).

Get real-time webhook alerts when your 10DLC campaign is suspended due to inactivity, so you can take quick action to stay compliant and maintain messaging continuity.

10DLC Campaign Suspension Webhook Now Available

Receive instant webhook notifications when a 10DLC campaign becomes dormant, so you can stay compliant and keep your messaging on track.

Telnyx introduces 10DLC campaign suspension webhooks

Abhishek Sharma

Telnyx Voice AI agents can now send SMS directly through a new `send_message` tool. This gives agents the same messaging workflow as Messaging AI Assistants and removes the need for external SMS logic. 

## What’s new

* **Send_message tool:** Enables SMS sending from within Voice AI agents.
* **Unified requirements:** Uses the same prerequisites as Messaging AI Assistants.
* **Verified number support:** Works with 10DLC or toll-free numbers assigned to the agent.
* **Automatic routing:** Sends only to the caller’s number, from the agent’s assigned number.
* **Portal workflow:** Prompts users to add a number if the assistant has none.

## Why it matters

* Reduces external integration work for SMS actions.
* Simplifies agent design by using consistent messaging rules.
* Prevents misrouting by enforcing known sender and recipient numbers.
* Improves reliability by ensuring all messages originate from verified numbers.

## Example use cases

* Send appointment confirmations after a voice interaction.
* Deliver support ticket IDs while the caller remains on the line.
* Provide follow-up links or instructions after task completion.

## Getting started

1. Open Mission Control Portal and go to AI Assistance.
2. Assign a verified 10DLC or toll-free number to the assistant.
3. Enable messaging for that number.
4. Use the `send_message` tool from your agent workflow.
5. Test by placing a call and triggering an SMS action.

**Try the tool** in our [Mission Control Portal](https://portal.telnyx.com/#/ai/assistants) or contact your Telnyx team.

![Screenshot 2025-12-03 135327.png](https://pleasant-sunrise-e14682326c.media.strapiapp.com/Screenshot_2025_12_03_135327_5018c4bfe5.png)

Voice-AI agents can now send SMS directly with the new send_message tool, eliminating the need for external SMS logic and ensuring messages are sent from verified numbers.

Send SMS from Telnyx Voice AI agents

With the new send_message tool, Telnyx Voice AI Agents can send SMS directly from the same verified 10DLC or toll-free number, eliminating the need for external SMS logic for simpler workflows and improved reliability.

New Send message tool for Voice AI agents

Today we’re launching [Telnyx Growth Plans](https://portal.telnyx.com/#/pricing/plans), a new pricing and account management option built for scaling companies that want predictable spend and built-in savings. By opting in, customers unlock exclusive discounts and benefits that grow alongside their usage.

## What’s included in the Growth Plans:

### Automatic Discounts
Receive an 8% discount on Voice, Messaging, and Numbers. Additional volume discounts apply automatically as your usage grows.

### Managed Accounts
Gain access to the [Managed Accounts](https://support.telnyx.com/en/articles/4951492-managed-accounts) feature, allowing central control of billing, funding, permissions, and monitoring across multiple sub-accounts. 

## Plan Terms & Conditions

By opting into the Growth Plan, customers agree to the following:

- Minimum Monthly Commitment: Participation in the plan requires maintaining a $1,000 minimum monthly spend on your Telnyx Mission Control Portal account.
- Quarterly Billing & Balance Requirement: Maintain account funds equal to three months of your commitment at the start of each quarter.
- Opt-Out Policy: You may opt out at any time by contacting Telnyx Support, with at least one week’s notice before your next quarterly payment.

## Why it matters

As more companies build real-time communications with Telnyx, predictable cost structures become increasingly important. This plan aligns with our broader mission to give builders access to reliable global infrastructure and scalable economics that accelerate growth. 

## How to get started

1. Log in to the [Mission Control Portal]( https://portal.telnyx.com)
2. Navigate to Manage billing → Pricing → Pricing Plans to view and opt in to the [Growth Plan](https://portal.telnyx.com/#/pricing/plans).
3. Ensure your account maintains the required quarterly balance to activate discounts immediately.

Telnyx introduces new Growth Plans, offering an 8% discount across Voice, Messaging, and Numbers. Designed for scaling teams that want predictable spend and built-in savings.

Telnyx Growth Plan Launch: Automatic Discounts for Customers

Introducing Telnyx Growth Plans

Customers can now generate a public demo link for any AI assistant widget, allowing external users to test the assistant without logging in or having a Telnyx account. This improves collaboration and shortens review cycles for teams evaluating conversational workflows.

## What’s new

* **Public demo URL:** Create a link that anyone can open without authentication.
* **Widget-level control:** Generate a demo link directly from each assistant’s widget settings.
* **One-click copy:** Copy the demo URL from the “Copy demo URL” section after the assistant build finishes.
* **Full interaction support:** External users can run full conversations through the widget.

## Why it matters

* Reduces friction when sharing assistant prototypes with teammates or clients.
* Simplifies cross-team reviews before deployment.
* Shortens iteration cycles for conversation design and model tuning.
* Prevents the need to provision temporary Telnyx access for external testers.

## Example use cases

* Agencies sharing draft conversation flows with clients.
* Product teams gathering stakeholder feedback before publishing an assistant.
* QA teams validating widget behavior without internal accounts.

## Getting started

1. Open Mission Control Portal → AI Assistant → select your assistant.
2. Navigate to the widget configuration section.
3. After the assistant build completes, locate the **Copy demo URL** field.
4. Copy the link and share it with anyone who needs to test the assistant.

![Screenshot 2025-12-02 225746.png](https://pleasant-sunrise-e14682326c.media.strapiapp.com/Screenshot_2025_12_02_225746_83dc9b9a9b.png)

**Explore this feature** in our [Mission Control Portal](https://portal.telnyx.com/#/ai/assistants)

Create public demo links for any Telnyx AI assistant widget, allowing anyone to try out assistants without needing a login or account.

Shareable demo links for Telnyx Voice AI assistant widgets

You can now create public demo links for any Telnyx AI assistant widget, making it easy to share prototypes with teammates or clients without needing Telnyx access.

Shareable demo links for AI assistant widgets

AI-Assistant now includes a unified audio player that reduces the steps required to preview and update voice samples. Developers can cycle through voices, adjust playback, and update sample text without reloading audio.

## What’s new

* **Play and pause control:** Start or stop any sample with a single action.
* **Jump navigation:** Move playback 10 seconds forward or backward.
* **Voice cycling:** Switch between available voices with Previous and Next buttons.
* **Live text preview:** See the exact sample text being spoken for each voice.
* **Auto-regeneration:** Updated text applies to all future samples without manual regeneration.

## Why it matters

* Reduces time spent iterating on voice selection.
* Improves accuracy when comparing multiple voice options.
* Prevents repetitive manual regeneration steps.
* Simplifies testing workflows for multi-voice applications.

## Example use cases

* Tuning voice selection for IVR or agent personas.
* Rapidly reviewing multiple voices in product demos.
* Updating script text during agent testing without restarting playback.

## Getting started

1. Open AI-Assistant in Mission Control Portal.
2. Select any voice and use the audio player to play, pause, or jump through the sample.
3. Use Previous and Next to compare voices.
4. Edit the sample text and generate a new version; all future samples will update automatically.

 **Try it out now** in our [Mission Control Portal](https://portal.telnyx.com/#/ai/assistants).

AI-Assistant now includes a unified audio player so developers can preview, cycle, and update voice samples faster with less manual steps.

Preview and Compare Voice Samples Faster in AI-Assistant

AI Assistant now has a unified audio player that speeds up voice sampling and testing. Developers can preview, skip, switch voices, and update text without regenerating audio.

AI-Assistant audio player for faster voice sampling

When your number search comes up empty, you shouldn’t have to chase availability over email threads. Our new Advanced Orders feature brings transparency, automation, and speed to the number request process, putting you in control from submission to fulfillment.
Integrate the API into your internal systems to automatically act on status updates, place follow-up orders, or trigger workflows when numbers become available.


## Smarter Number Requests, in the Portal or via API
Now, when your phone number search returns no available inventory, you can submit an **advanced order request** in the [Telnyx Mission Control Portal ](https://portal.telnyx.com) or via the [/v2/advanced_orders API](https://developers.telnyx.com/api/numbers/create-advanced-order-v-2).

## End-to-End Visibility
Your number request is tracked, managed, and fulfilled through a single, self-service workflow. You can:
- **Track progress** directly in the Portal
- **Add comments** to requests to clarify requirements
- **Attach requirement groups** to provide regulatory documentation
- Subscribe to **webhook or email notifications** to get instant alerts as your requests move from submission to fulfillment.

## Key benefits

This update streamlines the entire number request process. Instead of relying on support tickets or navigating disjointed email threads, you get a centralized, self-service experience from start to finish. Every step from submission to fulfillment is visible and trackable in one place. 

You’ll spend less time following up and more time moving forward, with real-time notifications keeping your team in sync.

For more information, check out [this support article](https://support.telnyx.com/en/articles/3562148-requesting-numbers), [this developer guide,](https://developers.telnyx.com/docs/numbers/phone-numbers/advanced-orders) or contact our support team.




From manual tickets to automated workflows, there’s a smarter way to secure the numbers you need.


Porting Enhancements: better accuracy, standardization, and visibility

Our new Advanced Orders feature brings transparency, automation, and speed to the number request process, putting you in control from submission to fulfillment.



Take Control of Number Requests with Advanced Orders

Telnyx now imports Retell agents directly into Voice AI Assistants. Teams keep their existing prompts and logic while gaining lower latency, consistent telephony, and clearer control of multi-step flows. This reduces operational issues that appear as traffic scales.

## What’s new

* **Direct Retell import:** Pulls prompts, tools, logic, and settings into Telnyx automatically.  
* **Multi-assistant graphing:** Splits Retell multi-prompt agents into modular connected assistants.  
* **Integrated telephony path:** Runs inference within the Telnyx voice stack to remove cross-cloud hops.  
* **Single-provider routing:** Uses Telnyx carrier infrastructure for call delivery and audio quality.  
* **Immediate testing:** Run live calls with transcripts, STT, TTS, and handoff visibility.

## Why it matters

* Reduces latency variation during high-volume traffic.  
* Improves call reliability by removing third-party carrier dependencies.  
* Simplifies multi-step logic by making branches explicit and maintainable.  
* Prevents hidden routing issues that are difficult to diagnose on external carriers.  
* Supports production workflows without rebuilding agent behavior.

## Example use cases

* High-volume outbound campaigns that require stable response times.  
* Multi-step qualification flows with scheduling or CRM lookups.  
* Inbound support lines that depend on consistent PSTN routing.  
* Regulated processes that need full visibility into call paths and logic transitions.

## Getting started

1. In Mission Control, open **AI Assistants** under **AI Storage & Compute**.  
2. Select **Import assistant**, choose **Retell**, and enter your Retell API key.  
3. Load your available Retell agents.  
4. Select the agents to migrate and create Telnyx-native assistants.  
5. Review the generated assistant graph, adjust handoffs if needed, and run a live test call.

**Import your Retell agent now** in your [Mission Control Portal](https://portal.telnyx.com/#/ai/assistants) or contact your Telnyx team.

Telnyx now lets you directly import Retell agents, making it easy to migrate flows without rewriting, while delivering lower latency, native telephony, and smoother multi-step logic.

Move Retell agents into Telnyx using the import tool

Import Retell agent into Telnyx

Developers now have a faster, clearer, and more interactive documentation experience. The new platform improves navigation, editing clarity, and access to examples and guidance.

## What’s new

* **Cleaner interface:** Updated layout for easier reading and faster scanning.
* **AI assistant:** Ask questions, surface examples, and locate endpoints without leaving the page.
* **Improved editor:** More consistent formatting across guides and code samples.
* **Reliable search:** Faster results with better matching for API terms.

##Why it matters

* Reduces time spent hunting for the right reference.
* Improves accuracy when copying parameters or code snippets.
* Simplifies onboarding for new engineers.
* Prevents formatting errors that previously caused confusion.

## Example use cases

* Finding the exact webhook event or parameter name through the AI assistant.
* Quickly scanning troubleshooting steps during incident response.
* Sharing links with teammates that now load with consistent formatting.

## Getting started

1. Visit developers.telnyx.com.
2. Try the AI assistant by asking for examples or endpoint definitions.
3. Browse updated guides and verify any bookmarked pages.
4. Report issues or suggestions through your Telnyx contact.


![Screenshot 2025-11-26 at 09.33.11.png](https://pleasant-sunrise-e14682326c.media.strapiapp.com/Screenshot_2025_11_26_at_09_33_11_3c08ec0e45.png)

 **Try the new Telnyx documentation [here](https://developers.telnyx.com)**


Telnyx has launched an improved developer documentation platform with streamlined navigation, clearer guides, an upgraded editor, and an AI assistant to speed up development.

New developer documentation

Improved Telnyx developer documentation experience

We’ve launched a direct integration between Telnyx Voice AI and Epic, so healthcare teams can automate calls and personalize every interaction with real-time patient data.
Whether it’s confirming appointments, routing follow-ups, or delivering care instructions, your voice agents now have access to the context they need to act quickly and accurately without bouncing between systems.

## Smarter voice agents for healthcare
Voice AI agents connected to Epic can:
- Look up patient records during a live call
- Automate outbound calls for reminders and post-visit care
- Share scheduling info without involving a human agent
- Trigger actions based on updates in Epic


This means faster responses, fewer dropped calls, and less strain on your front-line teams.
## How it works
When a patient calls, the Voice AI agent connects directly to Epic MCP through secure APIs. It checks patient records in real time, guides the conversation, and takes action based on your workflow. Since Telnyx controls the entire voice infrastructure, everything happens with low latency, full reliability, and complete control over your data.
## Key benefits
- Shorter wait times and faster call resolution
- Personalized, accurate responses every time
- More bandwidth for staff to focus on complex cases
- Seamless automation that fits into existing workflows


## Get started
1. [Sign up ](https://telnyx.com/sign-up) or [log into](lhttps://portal.telnyx.com/#/login/sign-in) your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Go to the MCP Servers section and click on Add MCP servers. 
4. Connect to Epic MCP with the required URL and start automating key touchpoints in just a few steps.

Need help building? Our team is ready to support your deployment.


Automate healthcare conversations with Telnyx Voice AI, now integrated with Epic. Deliver faster, more personalized voice experiences by connecting directly to patient records and schedules.


EPIC integration Telnyx Voice AI

We’ve launched a direct integration between Telnyx Voice AI and Epic, so healthcare teams can automate calls and personalize every interaction with real-time patient data.

Telnyx Voice AI now integrates with Epic for smarter patient communication

AI Assistants now support direct configuration of audio processing and telephony behavior. These controls let teams tune call quality, set recording rules, and manage outbound profiles without modifying underlying TeXML applications.

## What’s new

* **Noise suppression toggle:** Enable or disable server-side noise filtering.
* **TeXML app control:** Update the TeXML application that handles assistant calls.
* **Outbound profile selection:** Assign or change the outbound profile used for calls.
* **Call progress webhook:** Send call ended events to a configurable URL.
* **Recording configuration:** Set recording rules on the outbound profile.

## Why it matters

* Reduces audio artifacts when noise suppression is unnecessary.
* Improves routing by matching assistants to the correct outbound profile.
* Simplifies telephony changes without redeploying assistants.
* Prevents missing call outcome data through unified webhook delivery.
* Improves compliance by enforcing correct recording policies.

## Example use cases

* Disabling noise suppression for music-heavy or multi-speaker environments.
* Switching outbound profiles for regional calling requirements.
* Sending call-end summaries to a workflow engine for analytics.
* Enabling recordings only for support or QA queues.

## Getting started

1. Open Mission Control Portal → AI Assistants → Voice settings.
2. Toggle noise suppression.
3. Choose a TeXML app and outbound profile under calling settings.
4. Add the call progress events webhook URL.
5. Adjust recording rules in the selected outbound profile.

**Checkout  this feature** in our [Mission Control Portal](https://portal.telnyx.com/#/ai/assistants) or contact your Telnyx team.


Configure telephony and audio settings for Telnyx AI assistants, including noise suppression, outbound profiles, webhooks, and recording rules.

AI assistant telephony configuration controls

Expanded audio, telephony, and outbound control for AI Assistants

Telnyx now offers a new Flowchart Editor for [Voice AI Assistant](https://telnyx.com/products/voice-ai-agents) workflows in the [Mission Control Portal](https://portal.telnyx.com/). The click-and-add canvas lets you add, edit, and connect tools in one place, providing a clear view of the entire call flow with detailed control over each step. 

## How it works
The Editor provides a visual way to design and manage your Voice AI Assistant’s workflow. Each workflow appears as a connected diagram of nodes, where the main assistant node links to various tool nodes that define how calls progress. 

These nodes control call behavior, including Add Webhook, Add Handoff, Add Transfer, Add SIP Refer, Add Send DTMF, and Configure Handoff, which hands the call off to another AI assistant. After adding a tool, you’ll be prompted to configure its settings, and you can return to the node at any time to review or adjust those settings.

Each added tool appears as a color-coded node within the flowchart, with matching connection lines that illustrate relationships: purple for transfers, red for hang-ups, and blue for other interactions. Simple zoom and pan controls make it easy to explore and review even complex multi-agent AI assistant workflows.

Together, the editor and tools offer an intuitive, interactive way to visualize, build, and refine your Voice AI 
Assistant’s conversation paths.

![Workflow Editor.png](https://pleasant-sunrise-e14682326c.media.strapiapp.com/Screenshot_2025_10_27_at_12_03_16_PM_988aa7f7ed.png)

## Key benefits
- **Clear call routing visualization**: The Editor makes it easier for users to trace paths and validate conversation logic. 
- **Big-picture oversight with granular control**: The Editor shows the full conversation map while letting you click into any node to adjust the tool’s configuration. 
- **Workflow optimization**: The visual layout helps teams identify conversation patterns, refine branching logic, and enhance overall performance.

## Why this matters
The Editor enables visual design of complex call flows, making it easier to automate sophisticated customer interactions. By streamlining routing between voice AI assistants and various tools, it helps deliver faster, more consistent experiences and reduces support workload.

## Getting started
1. Sign in to the [Telnyx Mission Control Portal](https://portal.telnyx.com/).
2. Go to AI Assistants under the AI, Storage and Compute menu, and select the Voice AI Assistant you want to edit.
3. Click the Agent tab in the top-most navigation bar.
4. On the Agent page, select Build Workflow. The Editor will appear, and you can start connecting and editing nodes to build your call flow. After exiting the Editor, added tools will also appear as a list under Tools. 

You can learn more about building and managing workflows by visiting our [quick quide](https://deploy-preview-2051--telnyxdotcom-docs.netlify.app/docs/inference/ai-assistants/workflows).

Build and visualize complex AI workflows with the new Editor, making it easier to design and manage every conversation flow.

Multi-Agent Workflow for TelnyxAI Assistant 

Telnyx has introduced a new Editor for Voice AI Assistant workflows, offering a visual, click-and-add way to design complex call flows directly in the Mission Control Portal.

Multi-Agent AI Assistant Workflows Live in the Portal

We’ve introduced a new Outbound Declined Calls Dashboard in the [Mission Control Portal](https://portal.telnyx.com) to give self-service users deeper visibility into declined outbound traffic and help safeguard caller reputation. 

Users can now track which telephone numbers (TNs) are generating high volumes of 603 (Decline) and 608 (Rejected) SIP responses, two common indicators of unwanted or problematic calling behavior.

The dashboard displays:

- Total outbound call attempts
- Count and percentage of 603 and 608 responses
- A list of affected TNs with call counts per number
- Export to CSV for further analysis

### Why it matters

Trust and call completion are central to effective real-time voice experiences. High rates of 603 or 608 responses signal issues that can negatively impact answer rates, deliverability, and your long-term caller reputation. These responses usually occur when recipients decline a call (603) or when carriers/intermediaries reject calls for reputation or spam-related reasons (608).

By surfacing this information in a dedicated dashboard, Telnyx gives you more control over outbound traffic performance. This aligns with our broader mission to deliver a trusted, enterprise-grade telephony and voice AI platform built on owned, global infrastructure with compliance and reputation controls baked in from the network layer up .

With this dashboard, you can:

- Identify TNs associated with high decline or rejection rates
- Take proactive action by suppressing or adjusting usage of specific numbers
- Maintain compliance and reduce risk of spam classification
- Strengthen overall outbound call performance and customer experience

### How to get started
You can find the new dashboard in the Mission Control Portal under:
**Real-Time Communications > Voice > Reports > Outbound Declined Calls**

From there, you can:

- View data for Today, Month, or a custom timeframe
- Filter by telephone number
- Export results to CSV for internal review or tooling

If you need help tuning your outbound strategy, contact support directly through your Mission Control Portal account.

Telnyx has released a new Outbound Declined Calls Dashboard that surfaces 603 and 608 SIP response trends, helping teams protect caller reputation and improve outbound call performance.

Release notes