Earlier this year Telnyx announced an integration with Telnyx Voice API and Dialogflow ES (Essentials) that enabled Telnyx voice customers to send audio calls to Dialogflow ES and receive a response from the call bot.
Today, Telnyx is excited to expand on this effort through the integration with Dialogflow CX (Customer Experience) and the Telnyx Voice API.
What is the difference between Dialogflow ES and CX?
Dialogflow is a natural language understanding platform from Google that aims to make it easy for developers to design and integrate a conversational user interface into a range of communication applications built based on Voice APIs.
Dialogflow CX is a more advanced agent type than the ES model, and is designed to meet the needs of larger, enterprise organizations that are dealing with more sophisticated agents. Dialogflow can respond with either synthetic speech played on the call or text formats in webhooks, which you can customize to your application.
Users can get started with the integration by following our developer tutorial.
