General • Last Updated 9/29/2023

G2 Names Telnyx as CPaaS Momentum Leader

We’re happy to report that Telnyx is a CPaaS Momentum Leader and ranks #1 in Usability, according to software review platform G2.

By Risa Takenaka

G2 results

Wondering how Telnyx compares to its CPaaS competitors? Well—look no further. We’re very happy to share the results from the G2 Spring 2021 Grid Reports, so you can compare away.

Let’s hear what the people have to say...

Not only was Telnyx named a Momentum Leader for the Cloud Communications Platforms category, but we also walked away with Best in Usability, which takes into account the ease of admin, ease of use, and how well our products meet requirements.

G2 is the world’s leading software review platform, with over a million validated user reviews. The G2 Grid Reports are based on real, unbiased user reviews. Platforms are ranked algorithmically based on reviews gathered from the Cloud Communication community, as well as data aggregated from online sources and social networks.

Platforms included in the Cloud Communications category include Telnyx, Twilio, Bandwidth, Vonage, and Plivo. The Momentum Grid highlights each platform’s Momentum and Satisfaction score, and those platforms with a top 25 percent Momentum Grid score are named Momentum Leaders in the category. Telnyx’s satisfaction score of 92 percent significantly outperformed others in the category, with Twilio at 78 percent and Vonage at 82 percent.

The ratings below are a subset of those that contributed to the overall Satisfaction score.

G2 Spring 2021 Cloud Communications Platforms Satisfaction Ratings
Likely to Recommend96%
Product Direction98%
Product Meets Requirements96%
Quality of Support96%
Ease of Use96%
Overall Satisfaction92%

Telnyx ranks first for ROI and implementation time.

In addition to leading user experience scores, Telnyx dominated in a number of other G2 Reports, including an award for Best Usability. These reports take into account critical consideration factors for cloud platform users such as quality of support, ease of use, estimated return on investment (ROI), and whether users are ultimately likely to recommend the product.

“One of the things we at Telnyx pride ourselves on is our commitment to customers,” says VP of Marketing Mary Lawler, “We’re obsessed with delivering a product experience that keeps users coming back, making the complex world of connectivity feel simple, and backing that up with rock-solid 24/7 support. Our leading satisfaction rating is simply a reflection of absolute dedication to our customers.”

We believe that a crucial element of delivering the best user experience is to ensure that our customers can implement our products quickly. Here’s how Telnyx compares to other Momentum Leaders for implementation and ROI.

G2 Spring 2021 Cloud Communications Platforms Implementation and ROI Ratings
Implementation: Avg. months to go live0.9
Estimated ROI: Payback period in months 5

Customer support is important to us.

Unlike many of our competitors, at Telnyx we offer free 24/7/365 technical support to every customer. We have in-house engineers and customer success managers who work to guide customers through the initial onboarding experience—but also partner with them long term to ensure they’re getting the most from the platform.

And our customers agree: “Customer support is where Telnyx shines the brightest”, says Matt Herrera, Founder and CEO of Documo, “Telnyx is our strongest partner in terms of how they deliver support, response times, and giving access to the right people.”

Read Telnyx reviews on G2
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