Automate first notice of loss intake with a voice AI agent that collects claim details accurately around the clock.
Build a voice AI agent that handles insurance claim intake calls from start to finish with Telnyx. This agent guides policyholders through reporting a claim and collects required details like incident date, location, damage description, involved parties, and contact information in a natural conversation.
The claim reporting agent can validate policy numbers, ask follow-up questions based on claim type, and create structured claim records in your claims management system. During severe weather or other high-volume events, it helps collect first notice of loss information without forcing policyholders to wait on hold.
There is no exact Mission Control claim reporting template today. This use case is a strong candidate for a future pre-configured template, but for now it should be built as a custom assistant.
Collects incident details, claimant contact information, policy number, location, and loss description.
Looks up policy records and confirms whether the caller can proceed with claim intake.
Sends collected information to your claims system or creates a draft record for adjuster review.
Routes injury, emergency, fraud, or complex coverage questions to the right human team.
Use this workflow to build a custom claim reporting assistant in Mission Control.
5-7 minutes
A Telnyx account, a phone number, and access to your policy or claims system.
Open Mission Control, go to AI Assistants, and create a new assistant from Blank.
List the required fields for each claim type and the order the assistant should collect them.
Add webhooks for policy lookup, claim record creation, file upload links, or adjuster handoff.
Transfer emergency, injury, fraud, and complex coverage calls to a human team.
Assign a Telnyx number and test simple claims, missing information, and escalation scenarios.
If the caller reports an active emergency, instruct them to contact emergency services immediately.
If the caller reports an active emergency, instruct them to contact emergency services immediately.
Ask different follow-ups for auto, property, liability, or workplace claims.
Ask different follow-ups for auto, property, liability, or workplace claims.
Use SMS or email to confirm claim receipt and provide the next-step reference number.
Use SMS or email to confirm claim receipt and provide the next-step reference number.
