USE CASE
Hands-free hospitality
Automate guest arrivals and departures with AI assistants that handle fast and frictionless check-in and check-out through natural voice and messaging conversations.
Smoother and smarter guest journeys from start to finish
AI assistants make guest check-in and check-out fast, reliable, and fully automated across voice and messaging channels. Whether guests are arriving late or leaving early, intelligent agents guide them through the process, verify details, and update your systems in real time so your team can focus on delivering five-star experiences, not logistics.
FEATURES
Built for effortless, scalable guest experiences
24/7 availability
Support every guest at any hour. AI assistants are always on, ready to guide guests through check-in or check-out with zero wait time.
- Omnichannel convenience
Let guests choose how they connect. From voice calls to SMS, AI engages naturally on the channels your guests use daily.
Live system sync
AI assistants plug into your property management or reservation system to verify identities, assign rooms, and confirm check-outs in real time.
Lighter human workloads
Automate the routine so your team can focus on service. AI handles repetitive check-in and check-out steps, freeing up staff for high-impact moments.
Tailored, personal interactions
Greet guests by name, confirm special requests, and deliver information that feels relevant all from dynamic data pulled straight from your system.
Built for privacy and scale
Telnyx runs on secure, private infrastructure with global reach. Every interaction is encrypted, compliant, and built to scale across properties and regions.
HOW IT WORKS
Personalized, AI-powered experiences
- 1
Configure your AI assistant
Sign up for an account in the Mission Control Portal and navigate to the AI Assistant section. Name your assistant and select from any of the integrated, top-tier AI models to power natural conversations across voice or messaging.
- 2
Define and assign tools
Shape your assistant’s behavior with custom instructions, greetings, and system prompts. Use dynamic variables like guest names, reservation IDs, or room numbers to personalize every interaction. Configure the logic for each step of the check-in or check-out journey.
- 3
Connect your travel data
Integrate your PMS or reservation systems to enable real-time actions like identify verification, room assignment, or billing. Define when and how your agent triggers based on booking data, and map dynamic values into each response.
- 4
Connect, deploy, and monitor
Assign a Telnyx number to your assistant, test it in the built-in environment, and go live across voice or messaging channels. Track performance and refine the flow using conversation history, insights, and engagement metrics.
PRODUCTS
Cutting-edge voice features, all via API.
RESOURCES
Start building
Take a look at our helpful tools to get started
How to build an AI-powered assistant
Design, test, and launch voice assistants in one place. Customize behavior, voice, and tools in four quick steps for real-time conversations.
The future of customer support is AI-powered
Explore how AI assistants are reshaping customer support with faster responses, lower costs, and better experiences at every touchpoint.
Global check-in and check-out service
Support guests worldwide with low-latency voice and text experiences in any language. Deliver consistent, high-quality service across every location.
Ready to build something incredible?