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USE CASE

Live itinerary updates that keep you moving

Keep customers informed in real time with AI-powered voice and messaging assistants. Deliver updates across every channel with speed, clarity, and zero manual effort.

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ABOUT

Always-on updates

Flight delays, gate changes, and last-minute changes shouldn’t catch travelers off guard. AI assistants deliver real-time voice and messaging updates so customers stay informed, without adding pressure to your support team.

FEATURES

Built for real-time, global travel communication

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    Real-time notifications

    Automatically alert travelers about flight delays, gate changes, or rescheduled pickups the moment they happen by voice or SMS.

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    Omnichannel delivery

    Engage users on their preferred channels, from phone calls to messaging platforms, with consistent, context-aware updates.

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    24/7 availability

    AI assistants work around the clock to answer questions, provide updates, and offer proactive support without wait times or staffing limits.

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    Scalable and global

    Handle thousands of simultaneous conversations across languages and regions, all backed by Telnyx’s private global network.

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    Personalized experiences

    Tailor updates with passenger names, booking references, and trip details for a high-touch experience at scale.

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    Reduce human workload

    Offload routine update calls and messages to AI so your team can focus on escalations and critical support.

HOW IT WORKS

How teal-time travel updates come to life

  1. 1

    Configure your AI assistant

    Sign up for an account in the Mission Control Portal. Navigate to the AI Assistant section. Name your assistant and select from any of the integrated, top-tier AI models.

  2. 2

    Define and assign tools

    Define your agent’s personality and behavior with instructions and a greeting to guide the agent’s responses.

  3. 3

    Connect your travel data

    Integrate your booking systems or data feeds to trigger real-time updates based on itinerary changes. Define the logic behind when, how, and where updates are delivered.

  4. 4

    Connect, deploy, and monitor

    Assign a Telnyx number to your voice or messaging assistant and test it in the built-in environment. Deploy your AI assistant, track performance and engagement, and refine with conversation history and insights.

PRODUCTS

Cutting-edge voice features, all via API.

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RESOURCES

Start building

Take a look at our helpful tools to get started

  • Icon Resources ebook

    How to build an AI-powered assistant

    Design, test, and launch voice assistants in one place. Customize behavior, voice, and tools in four quick steps for real-time conversations.

    Read articleInternal
  • Icon Resources Article

    Real-time AI translation

    Break down language barriers with Telnyx. Translate speech and text in real time using powerful AI models, enabling effortless multilingual communication.

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  • Icon Resources Article

    Global reach for live updates

    Deliver itinerary updates anywhere in the world with our global voice and messaging network. Reliable coverage ensures your travelers stay informed.

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