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Voice API Features

Powerful Voice API features

Build smarter voice applications with full access to advanced call logic and network-level control.

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Voice API Features
ABOUT

Zoom Phone Bring Your Own Carrier with Telnyx

As the COVID-19 pandemic pushed businesses to adopt remote collaboration, many turned to Zoom thanks to its easy set up and extensive features. As the platform has evolved, customers are now looking to consolidate their traditional phone system with Zoom Phone to enhance call quality, increase global reach and reduce costs.

Telnyx provides reliable PSTN connectivity and call quality, making it the perfect telephony provider for Zoom Phone users looking to expand globally. Our intuitive self-service portal makes migration a breeze, so you can be talking with anyone, anywhere, in no time.

The most-loved Voice API features

  • Real-time media streaming

    Stream bi-directional RTP audio over secure WebSockets for real-time speech access. Ideal for AI assistants and real-time coaching platforms that analyze speech on the fly.

  • Text-to-speech-gif

    Play dynamic, natural-sounding voices in 40 + languages and accents. Select normal, neural, or HD output from Telnyx, Polly, Azure, or ElevenLabs to power lifelike prompts and responses.

  • Telnyx API sample code

    Convert voice to text in real-time with low-latency, high accuracy engines from Telnyx or Google and automatic speaker separation for clear multi-party transcripts.

  • Conversational AI command

    Add voice bots to any call in minutes by chaining TTS, STT, and LLM logic via simple AIGather and AIAssistant commands, with no extra middleware or SIP scripting needed.

  • Employee answers call at contact center

    Start or stop single- or dual-channel recordings at any moment for compliance, training, or playback, with secure storage.

  • Click to Call Image- Women typing on laptop

    Add carrier-grade voice to any web or mobile app. Telnyx WebRTC handles signaling, NAT traversal, and encrypted media so users can place and receive calls right in the browser or app.

Powerful call control features

  • Call escalation-call operators image

    Take full control of every leg of a call with one-line API commands. Route callers, move them between endpoints, or cleanly end sessions in real time.

  • Woman on conference call

    Bridge multiple participants worldwide into a single, high-quality audio stream, complete with mute, record, and participant management via API.

  • Automated lead qualification

    Identify voicemail, fax tones, or live humans in milliseconds. Premium mode can identify silence and separate business business greeting from personal greeting.

  • Man takes phone call on park bench

    Inject MP3 or WAV prompts (think announcements, ads, or hold music) directly into a live call.

  • Woman sends text message

    Gather keypad input to drive IVRs, menu navigation, or PIN entry, with flexible timeouts and validation rules.

  • Custom call flows Image- man reading on cellphone

    Pass an active call to another SIP endpoint without dropping audio, enabling warm transfers and carrier-grade failover.

FEATURES

High-quality PSTN calling for Zoom Phone

Our deep integration with Zoom Phone means you can access high-quality, cost-effective PSTN calling in minutes.

  • Icon Features Checkmark

    Easy migration

    Our integration with Zoom Phone was designed to help users get talking quickly through Mission Control and the Zoom admin portal.

  • Icon Features Checkmark

    Automated porting

    Developer-friendly porting APIs ensure a fully transparent and seamless migration of your existing phone numbers to Telnyx.

  • Icon Features Checkmark

    Detailed debugging

    Debugging tools in Mission Control help you troubleshoot calls for full visibility–without having to wait for support.

BENEFITS

Expand globally

Telnyx is a leading provider of global connectivity, with a deep local inventory to help your scale your business operations wherever you need.

145+

markets where Telnyx has local numbers

Secure, high-quality PSTN calling

Our private, multi-cloud network takes your voice media on a private highway—away from the congested public internet—to deliver enhanced voice quality and security.

15+

Multi-cloud points of presence

Always-on support

Our support team is available around the clock—for every customer—so your questions never have to wait until Monday.

24/7

Award-winning support

  • Appointment reminders use case image

    Protect caller privacy by replacing real numbers with temporary, anonymized proxies—all handled transparently by the Telnyx platform.

  • noise suppression

    Remove background hiss, hum, and chatter so voices stay front-and-center, even from busy call-center floors or noisy cafés.

  • Private network illustration

    Use 16 kHz wideband audio on eligible networks for richer, more natural-sounding conversations.

  • Woman working on computer

    Track and optimize every call in real time. Get real-time call status and sentiment scores to your stack so you can monitor, troubleshoot, and optimize every conversation in real time.

  • Man makes call and gets routed through IVR

    Receive instant JSON callbacks for call status, media fork handshakes, and transcription results so your app stays perfectly in sync.

  • Product Thumbnail SIP Trunking-Communications

    Using a legacy system but want to take advantage of AI? No problem, we also support SIPREC. Client and server support for standards-based call recording that streams dual-channel RTP.

CUSTOMER STORIES

Benjamin Gleitzman

CTO, Replicant

Customer Quote Replicant
Telnyx media forking gives Replicant low-latency access to audio packets to be able to feed our AI models. In many cases, Telnyx was the fastest provider that was there on the market.
Read customer story
RESOURCES
  • Icon Resources Article

    Zoom Phone Bring Your Own Carrier (BYOC) with Telnyx

    Learn how you can use Telnyx as a carrier to make and receive calls to and from the PSTN with Zoom Phone.

    Read article
  • Icon Resources Docs

    Choose Telnyx in the Zoom Partner Portal

    Choose Telnyx as your carrier in the Provider Exchange and enhance your Zoom Phone experience with an easy setup and high-quality calling.

    Get started
  • Icon Resources Article

    3 benefits of BYOC for your UC platform

    Bringing your own carrier (BYOC) to your UC platform can improve global coverage and quality and decrease calling costs.

    Read article

Ready to start talking?

Talk to an ExpertSign up
Voice API for developers

Start building

Get the developer docs, tools and support to build.

  • Icon Resources Docs

    Developer-first documentation

    Explore quickstart guides, tutorials, code samples, and a full API reference to help you launch and scale with confidence.

    Explore docs
  • Icon Resources Article

    What is a Voice API?

    Get a clear breakdown of how programmable voice works, what it costs, and the features to look for when building voice into your app.

    Read article
  • Icon Resources ebook

    Real-time speech-to-text

    Explore how real-time transcription supports natural interactions, improves responsiveness, and helps power multilingual AI conversations.

    Learn more

Want to learn more?

Talk to an expert
Resources, Docs, Support

Enterprise Integrations Zoom Phone hub

  • Article icon

    SIP Trunking | Telnyx

    Instantly scale voice connections with Elastic SIP Trunking. Experience low-latency, jitter-free calling with no packet loss on our private Tier-1 network.

    Read more
  • Article icon

    Telnyx & Microsoft Teams | Telnyx

    This guide shows you how to connect your Telnyx numbers to Microsoft Teams. Microsoft Teams is a web-based, open source GUI (graphical user interface) that controls Asterisk (PBX) open source communication servers.

    Read more
  • Article icon

    Programmable Voice | Telnyx

    Instantly provision local, national and toll-free numbers from over 60 different countries using the Mission Control Portal or the Telnyx API. Leverage our extensive number inventory for consecutive numbers, repeating digits and vanity numbers. This is number search and configurability made simple.

    Read more
  • Article icon

    Telnyx Voice Product Suites Overview | Telnyx

    Telnyx Voice Product Suites Overview

    Read more
  • Article icon

    Account Setup | Telnyx

    Outlines the process of setting up a Telnyx account.

    Read more
  • Article icon

    List all External Connections API | Telnyx

    This endpoint returns a list of your External Connections inside the 'data' attribute of the response. External Connections are used by Telnyx customers to seamless configure SIP trunking integrations with Telnyx Partners, through External Voice Integrations in Mission Control Portal.

    Read more
  • Article icon

    Creates an External Connection API | Telnyx

    Creates a new External Connection based on the parameters sent in the request. The externalsipconnection and outbound voice profile id are required. Once created, you can assign phone numbers to your application using the /phone_numbers endpoint.

    Read more
  • Article icon

    Retrieve an External Connection API | Telnyx

    Return the details of an existing External Connection inside the 'data' attribute of the response.

    Read more
  • Article icon

    Update an External Connection API | Telnyx

    Updates settings of an existing External Connection based on the parameters of the request.

    Read more
  • Article icon

    List all phone numbers API | Telnyx

    Returns a list of all active phone numbers associated with the given external connection.

    Read more
  • Article icon

    Bring your own carrier Zoom Phone and Telnyx

    Learn how you can use Telnyx as a carrier to make and receive calls to and from the PSTN through the Zoom Phone Provider Exchange.

    Read more
  • Article icon

    Telnyx Blog | CPaas & UCaaS Resources

    Find data-driven research, comprehensive guides and all things SIP trunking, voice and SMS APIs, wireless and more.

    Read more
  • Article icon

    Why use Operator Connect for Microsoft Teams with Telnyx?

    Learn how Telnyx can help you streamline your Microsoft Teams experience via Operator Connect.

    Read more
  • Article icon

    Integrated SBC for Microsoft Teams Direct Routing

    You can't have Direct Routing without an SBC, and with Telnyx it comes as standard.

    Read more
  • Article icon

    Build Scalable Secure Unified Communications on Telnyx

    Leverage Telnyx to build scalable, secure omnichannel communications that drive collaboration and engagement.

    Read more
  • Article icon

    Use Telnyx with Twilio for Voice and Save 40% on Your Costs

    Looking to improve the call quality of your TwiML application? You can do this in minutes without making any changes to your app & save 40% on voice costs.

    Read more
  • Article icon

    Cost-effective Twilio competitors for UCaaS

    Explore cost-effective Twilio competitors for unified communications (UCaaS), including Telnyx, Bandwidth, and Plivo, offering affordability at scale.

    Read more
  • Article icon

    Telnyx vs Twilio | What are the key differences?

    Telnyx vs. Twilio: Which should you choose? Use our in-depth guide to learn which business communications provider is right for you.

    Read more
  • Article icon

    Access Operator Connect with Telnyx in 60+ countries

    Telnyx's Operator Connect offering has expanded to EMEA, APAC, and LATAM, bringing the total location count to 61.

    Read more
  • Article icon

    [White Paper] Requirements of an enterprise CPaaS - Telnyx

    Learn about communication platforms that pair the new flexibility of programmatic SaaS with top-tier reliability, security and service.

    Read more
  • Article icon

    The Better Twilio Alternative - Telnyx

    Switch to Telnyx for a better Twilio alternative. Benefit from our competitive pricing, private global network, and award-winning support.

    Read more
  • Article icon

    The best Bandwidth alternative - Telnyx

    Looking for a Bandwidth alternative? Compare Telnyx vs. Bandwidth on reliability, pricing, and support. See why Telnyx is the top choice.

    Read more
  • Article icon

    Microsoft Teams | Telnyx Help Center

    Integrate MS Teams with Call2Teams & Telnyx. Address TLS & SIP warnings. Integrate now!

    Read more
  • Article icon

    Configuring Telnyx with Microsoft Teams Direct Routing | Telnyx Help Center

    Unlock seamless integration: Set up Microsoft Teams Direct Routing with Telnyx. Dive in now!

    Read more
  • Article icon

    MS Teams: Call2Teams & Telnyx | Telnyx Help Center

    Learn how to set up and configure Call2Teams and connect Microsoft Teams to a PBX/SIP trunk.

    Read more
  • Article icon

    Ubiquiti Unifi Talk Integration | Telnyx Help Center

    Guide to integrate Ubiquiti Unifi Talk with Telnyx. Try the configuration today.

    Read more
  • Article icon

    Telnyx Tech Specs | Telnyx Help Center

    Here you will find out key tech specs at Telnyx and what they mean for our service.

    Read more
  • Article icon

    Configuration Guides | Telnyx Help Center

    Here you will find guides on interoperability between Telnyx and most IP PBX or ATA.

    Read more
  • Article icon

    Enterprise UCaaS Platform - Telnyx

    Unlock the full potential of your business communication with Telnyx's Unified Communications as a Service (UCaaS). Get Started today.

    Read more
  • Article icon

    Migrate To Telnyx From An Existing SIP-Enabled Platform

    Bring Your Own Carrier To Telnyx & save money while improving call quality, reporting, & scalability. Works with Twilio, Plivo, Vodia, Elastix, 3CX & More.

    Read more

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