Voice API
Maximize the ROI of your contact center with premium Answering Machine Detection
Save time and money with premium Answering Machine Detection from Telnyx.
Questions? Talk to an expert
Questions? Talk to an expert
What is answering machine detection?
Answering Machine Detection (AMD) is a feature of the Telnyx Voice API that determines whether a machine (voicemail answering machine) or a human answered the call.
Premium AMD with Telnyx
Our premium Answering Machine Detection uses advanced speech recognition technology and a machine learning process to achieve exceptional accuracy in determining whether the call has been connected to a live person or an answering machine.
Get The Accuracy You Need
Standard Detection
Our standard Answering Machine Detection algorithm uses voicemail tone detection to identify whether you call is answered by a human or a machine. Detection accuracy can be tested and refined using configurable time-windowing parameters.
Premium Detection
Premium Answering Machine Detection uses advanced Voice Activity Detection (VAD) to make more granular classifications of the call result, identifying silence, an answering machine greeting, a human residence greeting, or a human business greeting.
Ensure your message is delivered with confidence
Audio Analysis
When a call is started, the call audio is analyzed.
Tone Detection
Once the call is connected our premium AMD solution listens for specific tones.
Human or Machine?
AMD determines whether a human or answering machine has picked up, and ensures the right message is played.
USE CASES
Maximize your ROI with premium AMD
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Cloud IVR
Use premium AMD to build a scalable IVR that delivers a better customer experience and reduces operational costs. - Learn more
Contact Center
Increase the ROI of your contact center and ensure your entire message is delivered with AMD. - Learn more
AI & Voice Analytics
Build the conversations you've always wanted on a fully-featured global telephony network, all via API. - Learn more
Notifications
Use automated voice alerts to streamline customer management.
Ready to take the next steps?
Questions on setup? Check out our quickstart guide