Smart features for efficient calls
Incorporate speech-to-text, call recording, answering machine detection and more to determine where to send customers when they call. Our Voice API and integrations make building a custom solution seamless.
Get started with the basics
With TeXML Bin in the portal, non-techical Telnyx users have the ability to start building call flows that work in just a few minutes. Start out with a simple call forwarding app or build a functioning IVR in the portal.
Monitor everything in Mission Control
Manage your numbers, SIP trunks and applications in one place. Deep dive into call quality and usage metrics with our free debugging tools and real-time reports for ultimate transparency.
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Voice APIBuild the exact call experience your business needs, with more control than any alternative.
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SIP TrunkingMeet customer needs by scaling your call capacity on-demand via API or in the portal, and only apy for what you use.
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Global NumbersWith numbers in over 145 countries you can achieve true global presence when you partner with Telnyx. Search, buy and port numbers via API.
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TeXML BinUpload a TeXML definition to media storage to start building your call flows directly in the portal, with minimal code.
Build your own call flow
Follow our tutorial to build a call flow application using the Telnyx Voice API, TeXML and the Python AIOHTTP library.
Watch: Building an IVR with Telnyx Voice API and Ruby SDK
Streamline your customer experience and increase satisfaction with an Interactive Voice Response system, built with our Ruby SDK.
How can Answering Machine Detection help you?
Make the most of your contact center with premium answering machine detection from Telnyx.
Frequently Asked Questions about Custom Call Flows
Call flow is a term that is used to describe how a call is routed through a system. This includes routing calls from customers to free call center agents, to the correct support team (e.g. billing instead of returns) or in some cases call flows can enable users self-serve by playing pre-recorded information.
Customizing call flows allows businesses to create a unique calling experience for their customers. No two businesses are the same—so it’s likely that a call flow that works for one company, won’t meet the needs of another. Voice APIs allow businesses to easily build unique call flows in order to help maximize call center productivity and customer satisfaction.
Telnyx users can start building call flows in the portal or with our APIs. To start, map out what you would like to include in your call flow and then implement helpful features like answering machine detection, speech to text, call recording and media streaming. Take a look at our tutorials and guides to get up and running quickly.
Once your call flow is live you should monitor some basic measurements to ensure it’s working as intended. Tracking call time is especially important. While a main factor for designing a call flow might be to decrease the length of customer calls, if they fall below 20 seconds, it’s unlikely that the customer query has been answered. You can also track call quality through our QoS reports. Customer satisfaction can be majorly affected by latency, lag and jitter, so you’ll want to make sure your application is free from those issues.